Job Description

About SKYPAD

Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends that drive planning, forecasting, and supply chain decisions, refining the consumer shopping experience. Today, SKYPAD services over 3,000 users, from 2,000+ brands across several industry verticals and geographic regions. Our client brand portfolio of industry leaders includes Gucci, Prada, Rag & Bone, Lucky Brand, Burberry, and L’Oréal. The SKYPAD retailer partner network includes Nordstrom, Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue, Bloomingdale’s, and Macy’s.

Role Overview

This position – Enterprise Account Coordinator will play a key role in supporting the Enterprise team in day-to-day client needs, coordinating deliverables, and ensuring smooth communication across internal teams. This position reports to the Director of Account Management and is based in New York City (Chelsea/Garment District).

DUTIES AND RESPONSIBILITIES:

• Manage the full cycle of Data Audit Reports that are sent and reviewed with clients on a quarterly basis (4x a year)
• Assist Director and Account Managers in responding to client inquiries and providing timely updates
• Track deadlines, client deliverables, and internal workflows to ensure projects stay on schedule
• Log all client opportunities in internal database and take detailed notes in client meetings for recap emails
• Coordinate with production, marketing, and business analyst teams as needed
• Update internal systems and documentation, schedule meetings, and assist Account Managers in creating contracts for clients

Requirements

• Excellent written and verbal communication skills
• Proven competency of intermediate-to-advanced Excel skills required
• Proactive, detail-oriented, and a problem-solving mindset
• Ability to work collaboratively in a team
• Demonstrated ability to work well under tight deadlines and pressure without compromising standards

EDUCATION AND/OR EXPERIENCE PREFERRED FOR POSITION:

• Four-year Degree, preferably in Business, Fashion Management, or Marketing
• 2+ years of experience in account management, customer success, or client-facing work
• Preferred 1-2 years of experience in B2B SaaS/Software Sales, e-commerce, retail, and/or technology solutions
• Proven success in managing internal and external relationships
• Proven ability to comprehend basic retail math and utilize intermediate-to-advanced excel skills across daily activities
• Fashion or consumer products industry knowledge preferred

WHY SKYPAD?

We're creative, innovative, and experienced in helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to SKYPAD’s growth and success. Our professional team is very welcoming and eager to support our new members. Come join us so we can build together!

BENEFITS

SKYPAD offers a competitive salary and benefits package complete with medical, dental & vision insurance, a matching 401k program, flexible PTO & a wide array of holidays.

Featured benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)

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