ADDRESS
PO Box 830568
Richardson TX 75083-0568
CONTACT
Anne.Brown@ApolloMGA.com
Madison.Housour@ApolloMGA.com
Overview
The Bodily Injury (BI) Unit Manager is a key leadership role responsible for directing and supporting a
team of 4–5 experienced adjusters who handle both attorney-represented (Level III) and non-attorneyrepresented
(Level II) bodily injury claims. This position requires strong technical expertise, sound
judgment, and the ability to guide adjusters through complex claim investigations and negotiations.
The BI Manager provides immediate and ongoing direction on coverage analysis, liability assessment,
injury evaluation, and settlement strategy. This role also oversees reserve accuracy, ensures strict
adherence to regulatory and legal deadlines, and maintains high standards of claim handling quality.
The manager regularly collaborates with senior leadership, prepares status updates and performance
reports, and performs a wide range of operational and administrative tasks essential to the effective
management of the BI unit.
Requirements
· Minimum 10 years of experience handling attorney-represented bodily injury (BI) and property
damage (PD) claims, with demonstrated expertise in complex and high-exposure files.
· At least 5 years of experience serving as a Bodily Injury Unit Manager or in a comparable leadership
role overseeing BI adjusters.
· Active Texas adjuster license with the ability to maintain compliance with state regulatory
requirements.
· Willingness and ability to obtain additional state licenses as business needs evolve.
Duties
· Supervise a team of up to five BI adjusters, providing daily guidance on claim strategy, diary
management, coverage evaluation, liability assessment, injury valuation, negotiation approach, and
overall file direction.
· Maintain an active diary on every file assigned to each adjuster, ensuring timely follow-up, quality
documentation, and consistent progress toward resolution.
· Monitor incoming service of process and defense requests, assisting adjusters in coordinating with
litigation and ensuring timely responses to litigation-related deadlines.
· Support other units as needed, offering technical expertise, cross-departmental collaboration, and
assistance during periods of increased workload or special projects.
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