Job Description

140496
Is This YOU? Then We Want to Meet You!
Required: 1-2 years of proven experience in a customer service or similar support role.
Excellent verbal and written communication skills.
Strong active listening and problem-solving abilities.
Patience, empathy, and a customer-first attitude.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent.
Proficiency with computers and the ability to learn new software.
If this sounds like you, then you’re just who we’re looking for to join our team!
Who We Are
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To
Respond to customer inquiries and requests in a timely, professional, and courteous manner.
Identify and assess customer needs to achieve satisfaction and provide solutions.
Provide accurate information regarding products, services, and company policies.
Troubleshoot and resolve customer complaints or problems, escalating complex issues when necessary.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Follow communication procedures, guidelines, and policies set by the campaign.

Tech Checklist – Gotta Have It!
1-2 Years of Experience
Software/platforms required: Gorgias
Must have strong communication skills, both oral and verbal
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: Only shortlisted candidates will be contacted.
HOOP: 9AM - 6PM ET, MON-FRI
Reminder: This is an 8-hour training

Job Tags

Remote work, Worldwide,

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