Job Description

The Markens Group, Inc. is an association management company that services local and national clients including professional societies, associations, and non-profit organizations. We’re looking for a detail-oriented, results-driven professional to join our client services team. We work hard, and we like to laugh, too.

What you’ll do:

We expect you to demonstrate the ability to engage with your clients, drive projects forward, and be a supportive teammate. You’ll work with our team to manage client accounts, including working directly with key stakeholders, developing annual work plans, communicating tasks and projects with the team quickly, and acting as direct association staff. You’ll be willing, eager, and comfortable to liaise with internal and external partners including team members, clients, board members, vendors, and community partners alike. You’ll be comfortable leading Board, client, and internal staff meetings, and motivated to serve in a variety of industries.

Every day will be different. One day you’ll be hosting a Board of Directors meeting, the next you’ll be planning (or possibly working at) a conference, or problem-solving your clients’ needs and finding ways to get projects done in a timely, resourceful, and sustainable way.

Priorities will shift with little notice. Because of this, we’re looking for you to be adaptable while maintaining attention to detail and composure. Be open to learning, growing, and receiving constructive criticism. At TMG we have a no-blame culture; we care about improving and getting the job done. We have a strong team dynamic, steered by our fundamental behaviors.

Who is the perfect candidate for this role?

You may be currently in an administrative lead or support role or operate as a team of one and are seeking a more collaborative, dynamic, and strategic role. As a natural leader, self-starter, and problem-solver, you may feel limited by your current assignments and lack of collaboration and are looking for a position with more opportunities to grow.

We enjoy a high-energy, fast-paced, engaging environment of professionals who care about the work they do. We support multiple projects for various member-driven organizations concurrently, providing you with the opportunity to work on a variety of exciting and diverse projects.

In this role, you will be given the responsibility of leading entire projects—not just a small piece of it. We are looking for someone who is excited about being a full member of the team, having their ideas heard, and seeing the impact of their creativity on our clients’ success. Our team is supportive, collaborative, and fun, making for an enjoyable work environment.

Candidates with experience managing budgets, optimizing resources, and driving data-informed decisions will thrive in this role, particularly those who can bring an analytical mindset to strategic planning. While the role focuses on association management, those with an interest in operational and financial leadership will find ample opportunities to contribute in meaningful ways.

If you feel that you are a great match for this role and our culture, please send us your resume and cover letter.

Account Manager Qualifications:

• Experience: 3-5 years of relevant experience in project management, association or membership administration, client services, or a similar field. Experience in financial oversight, budgeting, or resource planning is a plus.
• Education: Bachelor’s Degree preferred but not required.

Skills:

• Excellent organizational, communication, and problem-solving skills.
• Proven ability to prioritize tasks, meet deadlines, and manage competing priorities.
• Strong interpersonal and team collaboration skills with the ability to work independently as required.
• Exceptional attention to detail and self-direction.
• Strong project management skills with a demonstrated ability to break down large, complex projects into manageable steps and ensure timely completion.
• Ability to proactively identify issues and opportunities within client relationships, making actionable, reasonable recommendations for process improvements.
• Ability to build and maintain relationships with diverse stakeholders, including clients and Board of Directors.
• Customer orientation and adaptability to work effectively with various personalities.
• Proficient in handling video, phone, and email communication with active listening and professionalism.
• Familiarity with delivering and integrating constructive feedback into processes.
• Proficiency in Microsoft Office Suite, particularly Excel (for budget tracking and reporting), Outlook, and Word. Experience with OneDrive, SharePoint, and Teams is a plus.
• Familiarity with AMS (Association Management System) or CRM platforms is a plus.
• Experience with professional associations, non-profits, or Boards of Directors is highly desirable.
• Willing and capable to grow into an association executive director role within 3-6 months of hire.

Some Responsibilities Include:

• Serve as the primary point of contact and communication for assigned clients.
• Act as project manager for client programs, meetings, and other initiatives, ensuring timely, successful delivery within scope and budget.
• Coordinate internal resources and third-party vendors to deliver and execute services, often utilizing project management tools (we use Monday.com).
• Develop and maintain annual client work plans, including activity tracking and regular process updates.
• Assist in preparing and managing client budgets, ensuring fiduciary responsibility and alignment with strategic goals.
• Proactively identify issues and opportunities within client relationships, making recommendations for process improvements that align with organizational goals and resources.
• Drive client activities by applying industry best practices and solutions tailored to the associations’ needs.
• Respond to changes or challenges promptly, reporting and escalating issues to leadership when necessary.
• Serve as a liaison to the Board of Directors, providing support by organizing meetings, preparing agendas, and recording meeting minutes.
• Collaborate with the team to plan and execute association meetings, conferences, and events, including on-site support and occasional travel as required.
• Monitor and assess client satisfaction, ensuring services consistently meet or exceed expectations.
• Stay informed on industry trends and emerging best practices to enhance service delivery and client value.

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