Customer Experience Specialist Job at Accreditation Commission for Health Care (ACHC), Cary, NC

bm5DUjVDaFhLdjNBZjhjOHhaWmRBWVJoMFE9PQ==
  • Accreditation Commission for Health Care (ACHC)
  • Cary, NC

Job Description

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

  • Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
  • Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
  • Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
  • Reads and understands all program standards and accreditation policies and procedures.
  • Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
  • Revises policies and control documents, as assigned.

Job Requirements:

  • Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
  • Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
  • Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
  • Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Norfolk and Waveney Mind

Cafe Assistant Job at Norfolk and Waveney Mind

 ...fantastic charity, we want to hear from you! Please refer to the job description for more information: Job Description: JD REST Thetford Cafe Assistant.pdf Applications will be reviewed as and when received We may close this vacancy early if we receive sufficient... 

Kelly Professional & Industrial

Electrician Job at Kelly Professional & Industrial

 ...Electrician Pay based on licensing and skills, negotiable | Full Benefits |Manitowoc, WI |Direct Hire Day, night, and weekend shifts available | shift differentials for night and weekend shifts! Up to $4,000 sign on bonus Are you an experienced electrician... 

AdaptHealth LLC

Delivery Driver - DME Supplies Job at AdaptHealth LLC

 ...Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical...  ...service background essential One (1) year of Military, delivery driver with sales component or health care technician experience would... 

Powell Watson Automotive Group

Scanning Clerk Job at Powell Watson Automotive Group

 ...Documents that previously filled filing cabinets and took up precious office space can now be quickly and easily scanned into a computer system and retained in a digital format. Our new scanning clerk will work to ensure that documents scanned in this way are accurate... 

Motion Recruitment

Escrow Assistant Job at Motion Recruitment

 ...Financial Corporation and a premier provider of title, settlement, and risk solutions for real estate transactions, is seeking an Escrow Assistant - 100% onsite at Lee's Summit, Missouri 64063! ***Duration: This is only a 4-month contract*** Location : 321 SE Wilson St,...