Customer Service Manager / Office Manager Job at Beauty Solutions, LLC, Santa Cruz, CA

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  • Beauty Solutions, LLC
  • Santa Cruz, CA

Job Description

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

Customer Experience & Service Leadership

  • Champion a culture of outstanding customer experience across all touchpoints.
  • Handle escalated customer inquiries and resolve issues with urgency and professionalism.
  • Analyze customer feedback and trends to recommend experience enhancements.
  • Train and support team members in customer service best practices.

Office & Operational Management

  • Oversee daily office operations, including workflow prioritization and resource planning.
  • Maintain office systems and workflows that support efficiency and organization.
  • Coordinate with vendors, facility management, and internal teams for smooth operations.

Financial & Budget Support

  • Assist in preparation and review of financial reports (P&L, expense summaries, forecasts).
  • Collaborate with leadership to develop annual budgets and monitor performance against budget.
  • Track key operational and customer service metrics, identify trends and opportunities.

HR & Administrative Support

  • Support HR functions including onboarding, benefit administration, record keeping, and compliance.
  • Coordinate recruitment activities, scheduling interviews, and support offer processes.
  • Maintain employee policies, files and assist with performance review logistics.

Technology & Tools

  • Utilize office productivity and CRM systems to optimize workflows and reporting.
  • Recommend and implement technology solutions that enhance customer experience and internal operations.

Qualifications

  • Bachelor’s degree in business administration, Finance, HR, or related field. (preferred)
  • Experience in a fast-paced service environment.
  • Experience managing cross-functional projects.
  • 3+ years in office management, customer service leadership, or related role.
  • Strong problem solving and proactive mindset focused on customer experience.
  • Excellent communication and interpersonal skills.
  • Comfort working with financial reports and budget data.
  • HR administrative experience (onboarding, employee files, compliance).
  • Tech-savvy: experience with CRM, reporting tools, office software (e.g., GSuite/Microsoft 365).
  • Highly organized with the ability to prioritize competing demands

Job Tags

Work at office,

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