Job Description

Customer Service Rep

Kinzers, PA

If you like keeping orders organized and details accurate, this role involves managing orders, scheduling, and follow-through from start to finish.

Why You'll Love Working with Us:

• Variety in the Work: No two days look the same, with a mix of projects, products, and customer needs.
• Client Diversity: Work with customers across different industries, each with unique goals and challenges.
• Supportive Team: Join a close-knit group that collaborates, helps each other, and values doing things right.
• Friendly Environment: Enjoy a workplace that's professional but approachable, where people like working together.
• Team Connection: Company luncheons throughout the year and a Christmas party help keep the culture connected and fun.

DavCo Advertising is a full-service printing and promotional products company that creates strategic branding solutions, guided by faith-based values and a commitment to integrity, service, and excellence. We work with a wide range of clients and industries, combining creativity, precision, and teamwork in a close-knit environment.

What You'll Do as a Customer Service Rep:

• Work with customers and the sales team by phone, email, and in person to understand needs and process orders accurately.
• Manage promotional and apparel orders from start to finish, coordinating with customers, vendors, and sales to keep everything on track.
• Enter orders, pricing, and job details carefully into order processing systems.
• Maintain organized and accurate customer files, estimates, and job records, following through on commitments and details.
• Communicate clearly with teammates, designers, and managers to keep work moving smoothly.
• Look for ways to improve quality or reduce costs for customers when possible.
• Handle questions or concerns about orders, billing, or products, and route issues to the appropriate person when needed.

Our Ideal Customer Service Rep:

• Experienced: At least 2 years of customer-facing experience (account management experience preferred) and holds a high school diploma.
• Computer Skills: Comfortable using computers daily and proficient with Microsoft Outlook.
• Detail-oriented: Keeps orders, pricing, and customer files accurate and takes pride in doing the work right.
• Self-directed: Thinks through issues, looks for solutions, and manages responsibilities without constant oversight.
• Communicative: Works clearly and professionally with customers, the sales team, vendors, and coworkers.
• Physical Requirement: Able to sit for most of the workday and lift or carry up to 30 lbs.

What We Offer Our Customer Service Rep:

• Full-time role, Monday-Friday, 8:00 a.m.-5:00 p.m.
• $25-$30 per hour, based on experience
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• 401(k) with company match
• Work environment built on integrity, respect, and accountability
• Team culture that values service, excellence, and doing the right thing even when it's inconvenient
• Opportunity to contribute ideas and improvements in a company that embraces innovation and continuous improvement

To Apply

Apply today to be considered for this full-time Customer Service Representative role with DavCo Advertising. Candidates with experience supporting orders, managing details, and working in a fast-paced, accuracy-driven environment are encouraged to apply.

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