Customer Service Representative Job at Diversified Benefit Services, Hartland, WI

bm5DUzVpbGZML3pDZnM0N3pwSlRCWVpoMlE9PQ==
  • Diversified Benefit Services
  • Hartland, WI

Job Description

Bring your people skills, a passion for problem-solving, and a customer-first mindset to a team that truly values your voice.

About the Role:

Are you someone who thrives on helping others, loves talking to people and proactively solving issues and making their day better? We are always on the lookout for Customer Service Representatives who can deliver outstanding support, answer questions with confidence, and create a smooth, friendly experience for every customer interaction.

What You'll Do:

  • Learn and effectively apply claims processing procedures
  • Communicate professionally and respond to customer inquiries via phone, email, or chat with accuracy and empathy
  • Educate participants and resolve claim issues
  • Enter benefit plan enrollments
  • Professionally de-escalate challenging participant calls
  • Work effectively with varied levels of personnel

You're a Great Fit If You:

  • Have proven ability to provide a high level of customer service
  • Possess proficient data entry and keyboarding skills
  • Are a natural communicator who’s patient, positive, and solution-oriented
  • Love working in a fast-paced, high volume and team-focused environment
  • Possess strong attention to detail and demonstrate a high level of accuracy in work
  • Have strong computer skills and can learn new systems quickly
  • Are dependable, organized, and thrive under pressure

Bonus Points For:

  • Experience in [healthcare claims or insurance environment]
  • Bilingual skills

Perks & Benefits:

  • Competitive pay and yearly performance reviews
  • Health, dental, and vision insurance
  • FSA, HSA and HRA benefit plan offerings with employer funding
  • Disability insurance – company paid
  • Life insurance - company paid
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Employee Referral Bonus Program
  • Comprehensive paid training program and employee development
  • Growth and career path opportunities and advancement to Specialist role
  • Opportunity for Hybrid after six months with optional 1 day remote.

Job Tags

Similar Jobs

Lil' Drug Store Products

Sourcing Specialist Job at Lil' Drug Store Products

 ...other customer requests Lead the operational information collection of new items and vendors, and coordinate activities with others...  ...negotiation process and maintain records Perform data analysis to support sourcing decisions, including supplier selections... 

Global Recruiters of Dublin (GRN Dublin)

Network Engineer Job at Global Recruiters of Dublin (GRN Dublin)

Essential Duties and Responsibilities: Mentors, coaches, and teaches Manufacturing technicians to perform routine AVI activities for syringes and cartridges as well as support pen packaging and pen assembly activities. Ensure that the Manufacturing organization operates...

Outlier AI

Network Engineering Intern (Remote) Job at Outlier AI

 ...Most experts spend 5-10 hours/week, up to 40 hours working from home Join a global community of Coding experts Join a global network of experts contributing to advanced AI tools Disclaimer: For non-core work, such as during initial project onboarding or... 

LHH

Receptionist Job at LHH

 ...Comfortable juggling multiple tasks in a fast-paced office setting Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the... 

Champlain Insurance Group

Chief of Actuary Job at Champlain Insurance Group

 ...We are seeking an Actuary Leader in our Boston, MA office to set the pace and outcomes for the company from a pricing and reserving perspective, while helping to guide new markets that can be explored. The Chief Actuary is a senior executive responsible for overseeing...