Customer Service Representative Job at Infotree Global Solutions, Southaven, MS

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  • Infotree Global Solutions
  • Southaven, MS

Job Description

JOB DUTIES

  • Manages inbound inquiries on behalf of client, acting as an extension of our client
  • Acts confidently in their role with little reliance on additional support
  • Acts in a professional and appropriate manner while assisting with a resolution/answer to the issue
  • Actively and accurately participates in new hire training support (i.e. chat, side by sides, etc.)
  • Builds product and process knowledge to effectively interact with customers, within business guidelines
  • Identify customers’ needs, research client systems, utilize tools to interpret and analyze data
  • Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
  • Ability to handle challenging customers effectively

JOB QUALIFICATIONS

  • High school diploma, GED or equivalent is required; bachelor’s degree preferred
  • 3+ years previous experience in a customer support role required
  • Tax/banking/mortgage/real estate Industry experience required
  • Passion for service excellence
  • Strong written and verbal communication skills along with excellent customer service and active listening skills
  • Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
  • Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
  • Organization and time management skills to operate effectively in a fast paced, high-volume environment.
  • Typing ability of 35wpm+
  • Demonstrated knowledge of and experience with Microsoft
  • Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
  • Ability to identify customer issues and identify appropriate tasks
  • Must successfully adhere to schedule, attendance and required deliverables/deadlines.
  • Demonstrates patience and empathy and have the ability to work collaboratively with others

Job Tags

Flexible hours,

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