Customer Service Representative Job at Leeds Professional Resources, Brandon, FL

blgyWDV5TmVMZnJQZnMwK3pwNVRBb3BqM1E9PQ==
  • Leeds Professional Resources
  • Brandon, FL

Job Description

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Pay $18/HR (Monday-Friday Day Shift)

Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.

Additional Info:

  • Must have reliable transportation and home internet access
  • Must have Long Term Care, Medicare, or Medicaid experience for this role

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Excellent communication skills and Microsoft Office Suite

Job Tags

Work at office, Monday to Friday, Day shift,

Similar Jobs

Optum

PRN Dermatology Technician III Job at Optum

 ...over 900 medical providers in 65 specialties, were committed to Caring. Connecting. Growing together. Were hiring a Per Diem Dermatology Technician III a role that combines advanced clinical skills with meaningful patient interaction. Youll work closely with... 

Interlude Coffee & Tea

Barista in Training Job at Interlude Coffee & Tea

 ...commit to a long-term role. Responsibilities Employees are responsible for providing a welcoming and professional customer experience while maintaining speed and efficiency. Drink preparation must be executed with precision, following all recipes and standards... 

Bancroft Construction Services, LLC

Field Biologist I Job at Bancroft Construction Services, LLC

About the Job Bancroft Construction Services is seekinganon-callField Biologistto supportnesting bird surveys,environmental compliance,and constructionmonitoring forprojectsin theCentralValleyarea. This position is ideal for a motivated biologist who enjoys...

Medix Technology

Epic Billing Analyst MedixDirect Job at Medix Technology

 ...workflows and making the system more user friendly. We are looking for individuals that have a background within Professional Billing, Medical Billing, Physican Billing, Revenue Cycle, Claims, or charging . You will go through an extensive, hands-on training program... 

New Horizon Foods

Cook/Server Job at New Horizon Foods

 ...have a positive attitude, excellent customer service skills, and the ability to work on their feet for extended periods of time. Experience in cooking and kitchen tasks is required for this position. Why Join New Horizon Foods?When you join our team, youre not just...