Job Description

We are seeking a Customer Service Representative to join our growing team, specializing in escalated troubleshooting and administrative support for our electric vehicle (EV) charging solutions. The ideal candidate is a detail-oriented and proactive problem solver with a passion for delivering exceptional customer experiences.

Key Responsibilities:

🛠️ Troubleshooting Support

• Manage and resolve escalated calls related to EV charger issues.
• Deliver clear, professional, and empathetic communication to customers.
• Log troubleshooting steps and resolutions accurately in support systems.

🗂️ Administrative Support

• Schedule and coordinate installation and maintenance appointments with customers and field teams.
• Process online applications, including photo reviews for qualification criteria.
• Maintain up-to-date and well-organized customer records.
• Perform routine administrative duties including data entry and document filing.

Qualifications

• Prior experience in customer service or technical support is preferred.
• Strong verbal and written communication skills with a customer-first mindset.
• Solid problem-solving skills and ability to stay composed under pressure.
• Highly organized , with the ability to manage multiple tasks and meet deadlines.
• Proficiency with basic computer applications and CRM systems.
• High School diploma or equivalent required.

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