Job Description

Vaco is hiring for Customer Service Representatives

Location: Massachusetts (Candidate must reside in Massachusetts and may work remotely)
Pay $17/hour
Bilingual (Spanish) preferred but not required

Required - Minimum of 2 steady years within healthcare Call center of health plan experience
Job Summary: This position handles incoming calls and serves as a direct point of contact for customers and health plans; to provide information in response to inquiries about orders.

Key Responsibilities:
Answer high-volume inbound and/or outbound calls from patients, providers, and insurance carriers
Verify patient information and insurance eligibility
Assist with appointment scheduling, referrals, prior authorizations, and general inquiries
Troubleshoot basic medical equipment issues, when applicable
Accurately document all calls and actions in the system
Educate patients on services, coverage, and next steps
Direct calls or unresolved issues to the appropriate department or supervisor
Maintain patient confidentiality in accordance with HIPAA regulations

Qualifications:
2+ year of call center experience, in a healthcare or medical setting
Strong communication and customer service skills
Familiarity with medical terminology, insurance verification, or billing preferred
Proficient in Microsoft Office and call center software systems (e.g., Epic, Athena, etc.)
Able to answer a minimum of 60 calls per day including notating account
Bilingual is required
High school diploma or equivalent required
What We're Looking For:
Patience, empathy, and a calm phone presence
Ability to multitask in a fast-paced environment
Strong problem-solving and organizational skills
A team player who can work independently when needed
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Job Tags

Work at office, Local area, Remote work,

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Customer Service Representatives Job at Vaco by Highspring, Worcester, MA

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