Job Description

Job Title: Customer Service / Sales Support Associate

Location: Harrisburg, PA (Hybrid after training)

Salary Range: $50,000 – $55,000 (Depending on Experience)

Schedule: Monday – Friday, 8:30 AM – 5:00 PM

Position Overview

A well-established company in Harrisburg, PA is seeking a dependable and customer-focused Customer Service / Sales Support Associate to join their growing team. This full-time role supports both external clients and internal sales professionals, delivering high-quality service and operational excellence. After a successful training period, the position offers flexibility to work remotely two days per week.

Key Responsibilities

• Serve as the primary point of contact for customer communication via phone, email, and in person.
• Support the Sales team in generating and processing Sales Orders.
• Review incoming orders for accuracy, completeness, and compliance with company guidelines.
• Coordinate with vendors to support quoting, sample shipments, and order corrections.
• Assist sales team with order logistics, vendor policies, tax/tariff documentation, and product knowledge.
• Process and track warehouse orders, ensuring timely updates to customers and team members.
• Manage domestic and international shipping documents and packaging as needed.
• Maintain communication with customers regarding order status, delivery schedules, and any issues or updates.

Required Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams), Office 365, and Canva.
• Prior experience in a customer service or client-facing support role.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Professional, responsive, and detail-oriented approach to customer interaction.

Compensation and Schedule

• Salary: $50,000 – $55,000 depending on experience.
• Hours: Monday through Friday, 8:30 AM – 5:00 PM.
• Hybrid flexibility: After initial training, the ability to work remotely two days per week.

Benefits

• Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Paid Holidays

How to Apply

If you thrive in a customer-focused environment and want to support a high-performing sales team, apply now. A recruiter from Abel Personnel will review your application and follow up with qualified candidates directly.

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