Customer Service Specialist Job at SSi People, Whippany, NJ

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  • SSi People
  • Whippany, NJ

Job Description

Job Responsibilities:

• Deliver a high-quality experience from start to finish, offering program information, eligibility, customer support, and general assurances.

• Handle inbound and outbound calls with patients, physicians, and pharmacies, focusing on empathy and enhancing the patient experience.

• Enter data into spreadsheets using Microsoft Excel and MS Word. (creating spreadsheets in Microsoft Excel for record-keeping and reporting).

• Refer requests for escalation as needed and collaborate with internal teams to resolve issues.

Skills Required:

• Experience in a customer center environment, preferably in health care or hospital or case management or any work.

• Excellent communication skills, with the ability to convey information clearly and effectively.

• Strong customer focus, with high levels of empathy and emotional intelligence.

• Adaptability to various situations and effective problem-solving skills.

• High School Diploma or GED required.

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