Job Responsibilities:
• Deliver a high-quality experience from start to finish, offering program information, eligibility, customer support, and general assurances.
• Handle inbound and outbound calls with patients, physicians, and pharmacies, focusing on empathy and enhancing the patient experience.
• Enter data into spreadsheets using Microsoft Excel and MS Word. (creating spreadsheets in Microsoft Excel for record-keeping and reporting).
• Refer requests for escalation as needed and collaborate with internal teams to resolve issues.
Skills Required:
• Experience in a customer center environment, preferably in health care or hospital or case management or any work.
• Excellent communication skills, with the ability to convey information clearly and effectively.
• Strong customer focus, with high levels of empathy and emotional intelligence.
• Adaptability to various situations and effective problem-solving skills.
• High School Diploma or GED required.
Job Requirements1.Foreign Graduates who are currently in China 2.Graduated from any Chinas university from 2013 to 2024 in any field .3... ...the immigration in China.6.Physical Examination Certificate (Medical certificate)7.Self introduction video in Mandarin ( 1-3...
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