Customer Success Specialist Job at Averity, Norwalk, CT

bm5DUjVTaGZLdi9EY013NXk1UmJBNHRwM2c9PQ==
  • Averity
  • Norwalk, CT

Job Description

About the Role

We're looking for a proactive and adaptable Client Success Specialist to support customers in maximizing the value of our cloud-based platform. This multifaceted role involves onboarding, training, troubleshooting, support, and contributing to product development.

Key Responsibilities

  • Respond to client inquiries and provide day-to-day support
  • Conduct live training sessions and develop self-help resources
  • Troubleshoot platform, reporting, and reconciliation issues
  • Manage support cases and lead specialty client projects
  • Collaborate with the engineering team to resolve issues and enhance the product
  • Provide guidance to align the platform with client requirements

Qualifications

  • Bachelor’s degree in business, accounting, or a related field
  • Understanding of basic accounting principles or accounting software
  • Experience in customer service, project management, or operations is a plus
  • Proficiency with Excel and data analysis
  • Strong problem-solving and communication skills
  • Spanish fluency is a bonus but not required

Perks

  • Collaborative and casual work environment
  • 100% paid medical + fully funded HSA and dental coverage
  • 401(K) with 4% company match
  • Easy access via Metro North

Job Tags

Casual work,

Similar Jobs

The Felege Hiywot Center

Program Lead & Student Development Coach Job at The Felege Hiywot Center

 ...includes health benefits and PTO) About the Role Felege Hiywot Center (FHC) is seeking a Program Lead & Student Development Coach to lead the design, delivery, and evaluation of all youth and community programs while remaining directly engaged with students.... 

Apex Systems

Sr. Salesforce Business Analyst Job at Apex Systems

 ...SENIOR SALESFORCE BUSINESS ANALYST WHO WE ARE Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients digital visions. We provide a continuum of services, including... 

Bridge Technical Talent

Mechanical Engineer-Automation Job at Bridge Technical Talent

 ...This is a permanent full time role located ON SITE in New Hampshire. This is NOT...  ...or hybrid role. This is a hands-on mechanical engineer with a focus on/experience with designing...  ...(or similar) and design, Machining of parts on CNC machines. additionally experience... 

Insight Global

Warehouse Associate Job at Insight Global

 ...Thurs-Mon 8 AM - 4:30 PM Evening Shift: Mon-Fri 3 PM - 11:30 PM Start Date: ASAP. February 1st 2026 Duration: 16 week contract. Temporary assignment. Location : Marlton, NJ Onboarding: All candidates MUST be comfortable completing an onboarding process... 

Glocomms

Senior Network Infrastructure Engineer Job at Glocomms

 ...Glocomms is partnering with an innovative, top-tier healthcare organization to find an experienced Network Infrastructure Engineer to join their company. In this position, you will collaborate with IT teams, vendors, and internal stakeholders to align network solutions...