Job Description

Overview:

The Data Entry/Exception Trainers will play a crucial role in training, educating, and developing staff on data entry/analysis utilizing our proprietary software system. The ideal candidate will have strong administrative skills, exceptional attention to detail, and a passion for leading and imparting knowledge to others. The Trainer will be responsible for training 20+ candidates per shift, as well as providing ongoing training to support our high-volume work environment.

Responsibilities:

• Lead multiple, large group trainings in a fast-paced bullpen environment.
• Conduct engaging sessions, focusing on procedures, software, and keyboarding skills.
• Guide software use, error correction, and best practices.
• Educate trainees on privacy protocols for sensitive information handling.
• Assess progress through exercises, addressing questions and concerns.
• Lead ongoing individual training to encourage and improve productivity.
• Track progress in the training period, set goals and supply daily feedback.
• Maintain and review daily productivity records for all DE or Exception staff to determine advancement or replacement.
• Collaborate daily with the Shift Lead and the Staffing Manager status of new starts, ends, and replacement needs.
• The position will be responsible for developing a staff of 30-50 staff.
• Assist in Onboarding in software and timekeeping systems, verify/review company policies and labor laws.

Qualifications:

• Prior experience in group leadership or equivalent, training certification is a plus.
• Self-starter, motivated to take ownership of the department’s development and success.
• Previous experience with staff supervision or as group leader.
• Thrives in a fast-paced, deadline-driven, ever-changing environment.
• Strong computer skills, MAC, MS Office suite, experienced.
• Proficiency in data entry software, databases, and spreadsheets.
• Exceptional attention to detail and communication skills.
• Patient and organized with teaching/training experience preferred.

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