Job Description

Events and Operations Manager (Workplace Services)

The WPS Operations Events and Operations Manager works collaboratively with the Workplace Services team to deliver on the vision and mission of the department. This role provides exceptional customer service to ensure a high level of Associate engagement and experience. We are seeking a highly organized, detail-oriented Operations Event Manager to strategically manage the planning and execution of all internal events and meetings that support our associate experience and key business functions. This role ensures that every internal touchpoint—from leadership offsites to team-building events to enterprise-wide meetings—runs smoothly on brand, and with strategic intent.

The individual will manage, implement, and continuously improve the Event Reservation process and other operations-related workflows across TJX Home Office and Campus locations. This includes leading and overseeing event logistics, stakeholder coordination, and process innovation to support seamless execution and operational excellence.

What you will do

Process Development & Implementation

• Lead change and improvement of existing event reservation process
• Drive collaboration with internal and external WPS teams to ensure successful implementation.
• Continuously evaluate and improve the process for efficiency and effectiveness.
• Event Planning & Execution Manage all aspects of event logistics including location selection, room setup and breakdown, catering, and special requests.
• Maintain the event calendar and manage scheduling, updates, and change requests.
• Ensure events are executed smoothly and meet stakeholder expectations.

Stakeholder Communication & Coordination

• Serve as the primary point of contact for Associates to assess event needs and provide guidance.
• Develop strategic vision and project planning for all events.
• Assign event-related tasks to appropriate stakeholders and monitor progress.
• Ensure high quality and timely delivery from everyone involved in executing events
• Organize and facilitate meetings with stakeholders to align upcoming events and address issues.

Continuous Improvement & Innovation

• Propose creative solutions to streamline internal workflows and enhance the Associate experience.
• Collect and analyze feedback to drive process enhancements and ensure satisfaction.

Relationship Management

• Foster strong relationships with Associates, vendors, business partners, and internal teams.
• Partner with core Home Office partners and vendors to deliver successful event experiences
• Manage each event and respond proactively to any obstacles
• Ensure alignment and collaboration with all stakeholders across all event-related functions.
• Lead planning and logistics for all internal meetings and events, including:
• Leadership meetings and offsites
• Quarterly/annual town halls
• Employee appreciation and engagement events
• Onboarding events and training
• Department/team retreats
• Develop detailed schedules, workplans, budgets, and timelines.
• Coordinate with internal stakeholders (HR, IT, Comms, Facilities, etc.) to align goals and ensure smooth delivery.
• Source and manage vendors (catering, A/V, rentals, venues, swag, etc.)

Qualifications

• 5 years of proven experience in corporate event planning, operations, or workplace services.
• Exceptional organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment. Proven track record of delivering successful internal meetings and experiences in a fast-paced corporate environment
• A proactive, solutions-oriented mindset with a passion for continuous improvement.
• Ability to manage multiple stakeholders and priorities with grace under pressure
• Bachelor’s degree in Communications, Hospitality, Business, or related field (or equivalent experience)

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