Position: Network Engineer/Lead - Tier III Support Services
Location: Plano, TX (5 days onsite with Rotational Shifts)
Duration: Full Time
Job Description:
Strong Data Center
Expert level hands-on experience with Data Center Network Routing, Switching technologies and protocols including TCP/IP, IPv4, IPv6, BGP, OSPF, ISIS.
Expert knowledge in firewall concepts, configuration, and management of firewalls like Palo Alto, Checkpoint.
Hands-on troubleshooting experience with Data Center and Enterprise-based Wired and Wireless networks hardware platforms (Nexus, Cisco Wi-Fi, Arista Wi-Fi) and architectures.
Expert knowledge in configuring, troubleshooting, and managing network load balancers like F5, Netscaler.
Expert knowledge in IPv4, IPv6 addressing & subnetting, IP Address management, and DNS concepts & troubleshooting.
Proficient in network voice infrastructure like Cisco Unified Communication troubleshooting and management.
Proficient in SDN concepts and troubleshooting.
Experience working with Service Provider Teams for faults with WAN circuits, BGP issues.
Experience working with partner support teams including the TAC support teams of principal vendors like Cisco, Palo Alto, etc.
Serve as a technical escalation point for L2 and L1-level NOC, such as Tier I and Tier II.
Handle high to critical incidents or customer requests and tasks.
Execute medium to high complexity projects and changes in the network.
Act as technical reviewer and approver of NOC Tier II’s projects and changes.
Develop Method of Procedure (MoP) for the NOC in executing changes or troubleshooting an issue.
Provide secondary on-call support.
Good oral and written communication skills, ability to articulate network issues.
Strong knowledge of network troubleshooting tools and monitoring platforms.
Maintain a high sense of urgency while staying calm under pressure.
Team-oriented, quick learner, and adaptable to changes.
Credentials and Experience:
Industry-standard certifications preferred (e.g., CCNP).
8-10 years' experience in Network Operations teams.
Experience in leading a team of 8 to 10 members.
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