Job Description

HSS Hospitality Staffing Solutions (HSS) is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business. We are committed to finding and placing the best hospitality talent in the industry!

Job Title: General Manager

Location: Burbank, CA (On-site)

Salary Range: $160,000 - 190,000

Job Description:

We are seeking a hotel General Manager responsible for overseeing the daily operations of all departments within the hotel. This role ensures optimal guest satisfaction, operational efficiency, financial success, and compliance with company standards and policies. The General Manager provides strategic direction and leadership to the hotel team and fosters strong relationships with guests, employees, ownership, and external partners.

Duties and Responsibilities:

• Oversee day-to-day hotel operations and staff assignments; develop and communicate departmental strategies and goals.
• Enforce and ensure compliance with all policies and procedures.
• Recommend and/or implement staffing decisions, including salary actions, disciplinary procedures, and other human resources matters, in line with company policies.
• Provide leadership and training to staff, ensuring they have the tools and knowledge necessary for their roles.
• Develop, implement, and monitor financial and operational plans aligned with company objectives.

Department Oversight:

• Front Office / Revenue / Reservations: Ensure exceptional guest service, secure transactions, and achievement of revenue goals.
• Food and Beverage: Maintain operational standards and quality; achieve profit and revenue targets.
• Housekeeping & Maintenance: Ensure cleanliness, appearance, and preventive maintenance programs meet brand standards.
• Security: Create and maintain a safe and secure environment for guests, employees, and property.
• Sales: Drive sales strategy and monitor performance to achieve financial goals.
• Human Resources: Foster a positive work environment, support employee development, and ensure labor compliance.
• Accounting & Purchasing: Ensure proper controls and adherence to procedures.
• Maintain effective relationships with property owners and provide regular operational updates and performance reports.
• Recommend capital improvements to enhance property value and guest experience.
• Serve as the primary liaison for external relationships:
• Guests - to ensure complete satisfaction
• Owners/Principals - for status reporting and updates
• Vendors - to resolve performance or delivery issues
• Regulatory Agencies - for compliance and safety
• Community/Media/Professional Organizations - as needed
• Perform additional duties as assigned.

Qualifications and Requirements

Education:

• Bachelor's degree in Hotel Management, Business Administration, Hospitality, or a related field (required)
• Master's degree or additional hospitality certifications (preferred)

Experience:

• 4-6 years of progressive hotel operations or general management experience
• Proven track record of leadership in a full-service or upscale hotel environment
• Experience managing multiple departments such as front office, housekeeping, food & beverage, sales, and maintenance

Skills and Competencies:

• Excellent leadership and team management skills
• Strong financial and business acumen (budgeting, forecasting, P&L analysis)
• Exceptional communication and interpersonal skills
• Proven ability to drive guest satisfaction and operational excellence
• Strong problem-solving and decision-making capabilities
• Proficiency in hotel management software and Microsoft Office Suite
• Ability to handle sensitive and confidential information with discretion

Language:

• Fluent in English (written and spoken)
• Additional languages preferred (e.g., Spanish, French, Mandarin, etc.)

Other Requirements:

• Ability to work flexible hours including nights, weekends, and holidays
• Willingness and ability to travel as needed
• In-depth understanding of hospitality industry regulations and safety standards
• Knowledge of sales and marketing principles related to hospitality
• Familiarity with labor laws and HR practices in the hospitality industry

Physical Requirements:

• Ability to stand or walk for extended periods
• Capable of lifting or moving items up to 25 pounds
• Comfortable use of computers and office equipment for extended periods

Interested in additional opportunities visit us at:

Having problems applying? Please send us your resume directly to TATEAM@HSSSTAFFING.com

HSS is an Equal Opportunity Employer, and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.

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