Job Description

Job Description:

Title: Human Resources – Curriculum Design & Development

Location: Remote

Schedule: Monday – Friday, 8 hours/day, 40 hours/week

Flexibility: Must be able to adjust schedule to align with Eastern Time Zone

Availability: Must be available through the holiday season (potentially through last day of the year)

Travel: Required (percentage TBD)

Work Type: Full-Time (Contractor – Virtual Only)

Position Overview

Under broad direction, this role is responsible for maintaining the life cycle of complex learning solutions designed for sales audiences. These may include structured multi-day learning events, blended designs, self-directed learning, multi-course curricula, scenario-based learning, action learning, and media-based learning. The role will also leverage gamification, interactive multimedia, video microlearning, peer-to-peer learning, content curation, and mobile delivery platforms to maximize learning engagement and retention.

The incumbent manages deliverables for current training solutions, oversees evaluation strategies (Levels 1–3), and ensures high-quality content for multiple sales-related retail audiences (inbound call center, retention, retail, multi-dwelling/single-family units, and third-party retail). This role partners with stakeholders to analyze, document, and deliver effective courseware while ensuring alignment to business outcomes.

Key Responsibilities

• Maintain and enhance the life cycle of existing learning solutions, ensuring relevance, engagement, and effectiveness.
• Design and develop innovative learning experiences across modalities (instructor-led, digital, mobile, blended, microlearning, gamified).
• Partner with clients and SMEs to identify requirements and translate them into effective learning solutions.
• Support quality control, proofreading, and distribution of courseware.
• Collaborate with LMS administration (SumTotal) for testing, migrating, and loading deliverables.
• Contribute to Train-the-Trainer initiatives, ensuring effective adoption of new solutions.
• Manage multiple concurrent projects with strong organization and prioritization.
• Monitor and evaluate training effectiveness using Kirkpatrick Levels 1–3 methodologies.

Required Qualifications

• Bachelor’s degree or higher in Instructional Design, Education, Learning Technology, or related field.
• 3–5+ years’ experience designing impactful training for varied skillsets with measurable business outcomes.
• Proven expertise in instructional design and rapid prototyping for web-based, digital, virtual, mobile, and instructor-led learning.
• Proficiency with eLearning authoring tools including:
• Articulate Storyline
• Articulate 360 & Rise
• HTML5
• Adobe Creative Cloud
• Strong consultative mindset with both strategic and tactical learning development expertise.
• Exceptional communication skills for engaging SMEs, leaders, sponsors, and business partners.
• Strong technical writing, documentation, and task analysis skills.
• Highly organized, self-driven, and able to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• 3–5 years’ experience using multimedia features (audio, graphics, digital photography, animation, gamification).
• Experience developing solutions for mobile learning, microlearning, and blended learning environments.
• Familiarity with sales processes, terminology, and performance-based training design.

Top 5 Must-Haves

1. Strong PowerPoint expertise.
2. Experience in new course development.
3. Demonstrated success in client and stakeholder relationship management.
4. Proven skills in designing learning solutions and conducting task analysis.
5. Proficiency with Articulate Suite.

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