Information Technology Support Associate Job at Berkot's Super Foods, Joliet, IL

bkhxZjRTaGJLZmpQZk00N3pKWllCb0ZoMlE9PQ==
  • Berkot's Super Foods
  • Joliet, IL

Job Description

Overview

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager.

Responsibilities

  • Provide Level 1 support for store and office users via phone, ticketing system, email, or in person.
  • Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking.
  • Resolve routine software, hardware, and connectivity issues or escalate when necessary.
  • Assist with installing, configuring, and updating hardware and software across store locations.
  • Help maintain back-office systems, time clocks, scanners, and communications tools.
  • Support the rollout of new equipment, system upgrades, and store technology initiatives.
  • Ensure devices and systems are maintained according to company standards.
  • Collaborate with the IT team to improve processes and reduce recurring issues.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field strongly preferred .

  • 2+ years of technical support experience required .
  • Retail or grocery industry experience is highly preferred, especially with POS or store operations systems.
  • Basic understanding of computer hardware, networking fundamentals, and mobile devices.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to prioritize tasks and work independently in a fast-paced environment.
  • Willingness to learn new systems and technologies.
  • Ability to travel to store locations as needed.

Job Type: Full-time

Work Location : In person

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Life insurance
  • Paid time off

Job Tags

Full time, Work at office,

Similar Jobs

Bradley Arant Boult Cummings LLP

Technology Trainer Job at Bradley Arant Boult Cummings LLP

 ...The Technology Trainer delivers end-user training on all Firm-standard software and hardware for both newly hired employees and existing lawyers and staff, with a focus on professional development of legal staff; Plans for and delivers one-on-one technical training and... 

International Leadership of Texas

Senior Marine JROTC Instructor Job at International Leadership of Texas

 ...s degree from accredited university Honorably discharged from the military with at least 8 years of active service MCJROTC Instructor Certification by Marine Corps Training and Education Command Special Knowledge/Skills: Confirmed retirement from the Marine... 

Cinq à Sept

Keyholder (Fashion Island) Job at Cinq à Sept

 ...and early evening when streets are awash in the warm glow of the vanishing sun and anything is possible Sharing its name with the French term for the liminal moment linking late afternoon and early evening, Cinq Sept brings the intriguing tension between day and... 

Pop-Up Talent

Assistant Property Manager Job at Pop-Up Talent

 ...Assistant Property Manager Santa Clara, CA 95054~ Salary: 75-88K SUMMARY: ~ The Assistant Property Manager is charged with supporting management's efforts in the day-to-day implementation of policies, procedures and programs that will ensure a well-managed... 

AFIMAC Canada

Private Investigator/Injunction Investigator Job at AFIMAC Canada

 ...AFIMAC is seeking licensed Private Investigators for Injunction Investigative work related to immediate and upcoming projects throughout the province of Alberta You will earn: ~$22.00 per hour before overtime. ~ Hotel accommodations provided when required ~$30 per...