Information Technology Support Specialist Job at Russell Tobin, South Jordan, UT

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  • Russell Tobin
  • South Jordan, UT

Job Description

IT Service Desk Agent – Contract Opportunity | Possible Permanent position up to performance!

📍 Location: Salt Lake City Metropolitan Area, UT

📅 Duration: 12-month contract

💲 Pay: $21–$23/hour

Are you experienced in technical support and passionate about helping others? We’re seeking an IT Service Desk Agent with 1 to 5 years of relevant experience to join a leading enterprise IT team. If you’re customer-focused, adaptable, and have a knack for solving complex technical issues, we want to hear from you!

Ideal Candidate:

✔ 2–5 years of experience in a fast-paced, high-tech environment

✔ Strong customer service and communication skills

✔ Experience in technical support roles highly preferred

✔ High school diploma or GED required; relevant certifications or training a plus

✔ Comfortable working variable shifts, including evenings, weekends, and holidays

What You’ll Do:

• Serve as the first point of contact for IT issues via phone, online chat, and in-person support

• Diagnose, triage, and resolve hardware/software issues in a high-demand, 24/7 environment

• Track and document all interactions in a ticketing system with accuracy and detail

• Use knowledge base tools to troubleshoot and resolve problems efficiently

• Provide professional, empathetic customer support and build trust with end users

• Identify opportunities to streamline and improve service processes

• Install, modify, and repair computer hardware and software as needed

• Collaborate with internal teams to ensure a seamless end-user experience

Job Tags

Holiday work, Permanent employment, Contract work, Shift work, Afternoon shift,

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