Job Description
Week 1 – Windows, Networking & IT Foundations
Lessons (M-F)
- Windows Server architecture & installation
- Active Directory (Users, Groups, OUs, GPOs)
- DNS zones, records & troubleshooting
- DHCP scopes, leases & reservations
- OSI/TCP-IP deep dive + subnetting
- Git/GitHub workflows (branching, merge, PRs)
- GenAI for IT Ops: log explanations & guided troubleshooting
Hands-On (M-F)
- Configure Windows Server roles
- Create AD users, groups & apply GPOs
- Configure DNS & DHCP
- Build Git repos with branching & merging
- Use GenAI to generate troubleshooting steps
Soft Skills
- Communication and professionalism
- Technical documentation fundamentals
Assessments
- Online Assessment: OSI/TCP-IP, DNS/DHCP, Git
- 1–1 Practical: Live Windows + AD/DNS troubleshooting
Week 2 – Linux, Virtualization & Systems Administration
Lessons (M-F)
- Linux filesystem hierarchy
- Processes & services (systemctl)
- Users, groups, permissions & ACLs
- Bash scripting (loops, conditions, functions)
- Hyper-V VMs, checkpoints & virtual switches
- Virtualization resource troubleshooting
Hands-On (M-F)
- Install Linux VM & configure networking
- Execute Linux administration commands
- Build automation Bash scripts
- Create & manage Windows/Linux VMs
- Troubleshoot VM performance issues
Soft Skills
- Preparing for interviews
- Analytical problem-solving
- Root-cause analysis mindset
Assessments
- Online Assessment: Linux & virtualization concepts
- 1–1 Practical: Live VM deployment & troubleshooting
Week 3 – Cloud Infrastructure (Azure)
Lessons (M-F)
- Azure Virtual Machines & Scale Sets
- Azure VM images & compute options
- Cloud storage (Azure Blob Storage, Azure Files, NFS)
- Cloud networking (VNets, subnets, NSGs, NAT Gateway)
- Azure Entra ID, RBAC & managed identities
- Load balancing with Azure Load Balancer & Application Gateway
- Cloud troubleshooting scenarios in Azure
- AWS cloud overview
Hands-On (M-F)
- Deploy Virtual Machines in Azure
- Configure Azure VNet & subnet networking
- Apply RBAC roles & managed identities
- Configure Azure storage & lifecycle policies
Soft Skills
- It’s All About You (Personal Branding & Confidence)
- Change management communication
- Risk awareness & validation reporting
Assessment
- Online Assessment: Azure cloud fundamentals & RBAC
- 1–1 Practical: Live Azure VM & network validation
Week 4 – Cloud Fundamentals for IT Support (Security, Access & Governance – Azure)
Lessons (M-F)
- Azure Entra ID & RBAC deep dive (role assignments, scope, privilege levels)
- Encryption in Azure: Key Vault, Disk Encryption & TLS
- Network security with NSGs & Azure Firewall (advanced rules)
- Azure Web Application Firewall (WAF) concepts
- Azure governance: resource tagging, cost management & Azure Policy
- Security logging & monitoring with Azure Monitor & Defender for Cloud
Hands-On (M-F)
- Configure RBAC roles & scoped access
- Enable encryption on Azure VMs & storage
- Apply Network Security Group rules
- Implement Azure Policy & governance templates
Soft Skills
- Entrepreneurship & being a self-starter
- Security awareness
- Compliance communication
Assessments
- Online Assessment: Azure cloud security & RBAC
- 1–1 Practical: Azure security baseline validation
Week 5 – MS SQL Server & Database Operations
Lessons
- SQL Server installation architecture
- Table design, normalization & indexing
- T-SQL (CRUD, JOIN, GROUP BY, HAVING)
- Stored procedures & views (intro)
- Backup & restore strategies
- DB integrity checks & storage mapping
Hands-On
- Install SQL Server
- Create databases, tables & indexes
- Perform backup & restore operations
- Execute T-SQL automation queries
Soft Skills
- Time management and interview practice
- Data accuracy & accountability
- Incident documentation
Assessments
- Online Assessment: SQL & DB fundamentals
- 1–1 Practical: Live backup, restore & query validation
Learning Outcome
By the end of Week 5, learners will be able to install, configure, and troubleshoot Windows and Linux systems; manage users, networking, and virtualization; deploy and secure cloud infrastructure in Azure; and perform essential SQL Server database operations including backups, restores, and query execution within an enterprise IT support environment.
Week 6 – Enterprise Backup, Data Protection & Recovery
Lessons (M-F)
- Role of backup in enterprise security & data protection
- Backup vs Replication vs Disaster Recovery (support view)
- Enterprise backup tools overview
- Commvault
- Azure Backup
- Backup types & retention (full, incremental, differential)
- Restore concepts & data integrity validation
Hands-On (M-F)
- Configure a basic file-level or VM backup
- Define backup schedule & retention
- Perform file or VM restore
- Validate backup success & restore integrity
Soft Skills
- Operational ownership & accountability
- Risk awareness in data protection
Assessments
- Online Assessment: Backup fundamentals
- 1-1 Practical: Live restore validation walkthrough
Week 7 – PowerShell, Python & Automation
Lessons (M-F)
- PowerShell scripting (loops, functions, modules)
- PowerShell remoting & DSC (intro)
- Python scripting, APIs & JSON parsing
- Automation for provisioning & log extraction
- AI-assisted script optimization
Hands-On (M-F)
- Build provisioning scripts
- Automate AD user creation
- Python log parsing automation
- AI-optimized script execution
Soft Skills
- Decision making
- Process optimization thinking
- Ownership & reliability
Assessments
- Online Assessment: Scripting & automation concepts
- 1-1 Practical: Live script execution & debugging
Week 8 – Monitoring, Middleware & Deployment
Lessons (M-F)
- SCOM architecture, MPs & alert tuning
- Splunk architecture, forwarders & indexing
- Splunk: stats, eval, timechart, regex
- Splunk dashboards, alerts & correlations
- SolarWinds monitoring
- SCCM deployments
- IIS & Tomcat configuration
Hands-On (M-F)
- Configure SCOM monitoring packs
- Build Splunk dashboards
- Create SolarWinds alert rules
- Deploy IIS/Tomcat applications
Soft Skills
- Entrepreneurship
- Alert prioritization
- Stakeholder communication
Assessments
- Online Assessment: Monitoring & SPL basics
- 1-1 Practical: Dashboard & alert validation
Learning Outcome
By the end of Week 8 , learners will be able to configure and validate enterprise backup and recovery processes; automate infrastructure tasks using PowerShell and Python; and monitor, deploy, and support production systems using enterprise monitoring and middleware tools.
Week 9 – ITIL, Incident Management & RCA
Lessons (M–F)
- ITIL Incident, Request & Change
- SLA/OLA & priority models
- Real-world triage workflows
- Splunk correlation & anomaly detection
- RCA documentation
- Ticket hygiene & escalation
Hands-On (M–F)
- Multi-source log analysis
- Build correlation searches
- Execute ITIL-compliant ticket lifecycle
- Perform full RCA using SPL
Soft Skills
- Adaptability
- Crisis communication
- Production professionalism
Assessments
- Online Assessment: ITIL & SPL intermediate
- 1–1 Practical: Live RCA walkthrough
Week 10 – AI Ops, MCP & Intelligent Automation
Lessons (M–F)
- LLM concepts & prompting for infra ops
- Copilot for scripting & troubleshooting
- AI-assisted log summarization
- AI-driven anomaly detection & RCA
- AI-powered runbooks
- MCP architecture & VS Code integration
- Automation agents & orchestration
Hands-On (M–F)
- AI-driven Splunk log analysis
- AI-generated RCA
- Build AI-powered runbooks
- Deploy MCP automation agents
Soft Skills
- Professional presence, ownership & career readiness
- AI ethics & decision-making
- Strategic automation thinking
Assessments
- Online Assessment: AIOps & MCP concepts
- 1–1 Practical: AI troubleshooting & agent demo
Week 11 – Capstone, Production Readiness & Final Assessment
Lessons (M–F)
- Capstone execution
- End-to-end infra deployment
- Monitoring ecosystem integration
- Automation pack delivery
- AI-powered RCA generation
- Business & client communication
- Final readiness preparation
Hands-On (M–F)
- Deploy full infra stack
- Build Splunk & SCOM dashboards
- Submit automation pack
- Execute AI RCA pipeline
- Demonstrate one backup method in the environment:
- Azure
- Commvault
Soft Skills
- Collaboration and working in a team setting
- Executive communication
- Delivery accountability
Assessments
- Online Assessment: Final readiness evaluation
- 1–1 Practical: Capstone defense, live support scenario & viva
Learning Outcome
By the end of Week 11 , learners will be able to manage incidents, service requests, and root cause analysis using ITIL best practices; apply AI-driven operations and automation; and successfully execute a full end-to-end capstone demonstrating production readiness, teamwork, and enterprise support proficiency.
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