Job Description

Junior Network Engineer

Hybrid- Plano, TX

Contract-to-Hire

Job Summary

Our client is seeking a customer-facing Junior Network Engineer to provide hands-on support for installation activities and Day‑2 service assurance. This role focuses on troubleshooting, implementation support, and ongoing network performance optimization. The ideal candidate is comfortable working flexible shifts, including mid‑day, overnight, and weekends.

Core Responsibilities

• Provide hands-on support for IP routers, switches, firewalls, and SD‑WAN customer premises equipment.
• Assist in designing, configuring, and deploying LAN and WAN network connections, hardware, software, and communication services.
• Monitor and optimize network and system performance; troubleshoot and resolve network issues.
• Support service provisioning and ensure network infrastructure meets company standards.
• Work directly with customers to diagnose and resolve technical issues.
• Act as a technical contact for internal engineering teams when escalations arise.
• Use independent judgment to resolve significant technical matters.
• Maintain regular, consistent, and punctual attendance; must be able to work nights, weekends, and variable schedules as needed.
• Perform other duties and responsibilities as assigned.

Required Skills & Experience

• Hands-on experience with Fortinet SD‑WAN solutions highly preferred.
• Exposure to Cisco and Juniper routing platforms.
• Strong understanding of internetworking design principles, routing concepts, and practical applications.
• Knowledge of Layer 2 and Layer 3 networking technologies.
• Experience with common networking protocols and standards.
• Hands-on experience with firewalls such as Fortinet (60F/80F/100F/400F/1800F), Cisco ASA, Juniper SRX, Check Point NG, or similar.
• Experience with Cisco switching and routing environments.
• Certifications such as Fortinet NSE , CCNA , or CCNP are a plus.
• Advanced certifications (e.g., Fortinet Expert, CCIE) are preferred but not required.

Professional Expectations

Employees in this role are expected to:

• Deliver an outstanding customer experience in all interactions.
• Continuously learn and advocate for new technologies, tools, and digital solutions.
• Collaborate effectively and remain open to new ideas and process improvements.
• Participate in feedback-driven systems that enhance employee and customer experiences.
• Drive results, support team success, and contribute to a culture of inclusion.

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