L1 Customer Support Agent Job at Goflow, North Bergen, NJ

blhtZTdpOVlLL1hGZnMwNHhKVmNCNFpnM0E9PQ==
  • Goflow
  • North Bergen, NJ

Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
  • Support customers with order, inventory, and shipping workflows
  • Troubleshoot syncing, stock, and fulfillment issues
  • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
  • Provide product guidance and best practices
  • Log issues and escalate when needed
What We’re Looking For
  • 2+ years in technical support, customer service, or e-commerce ops
  • Familiarity with OMS, IMS, and shipping workflows
  • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
  • Excellent written communication (chat/email support)
  • Strong troubleshooting and problem-solving skills
  • Coachable, curious, and eager to learn
  • Intercom experience (FinAI, automations) a plus
Why Join Us
  • Competitive salary + performance incentives
  • Benefits + 401(k) with company contributions
  • Additional perks and benefits
  • A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Similar Jobs

DRB Homes

Sales Consultant Job at DRB Homes

 ...looking to grow its sales leadership bench. If you are a New Home Sales Leader with at least one year of experience that wants to...  ...ability to make our company a place that employees enjoy coming to work each day. We believe hard work is important but we also know that... 

ABF Freight

CDL A Truck Driver Job at ABF Freight

 ...year of verifiable tractor/trailer experience preferred; however, candidates with less than one year of experience can attend our ABF Driver Development finishing school program in lieu of experience. Certifications: ~ Class-A CDL with doubles/triples, tanker and... 

Shoppe Amber Interiors

Part-Time Sales Associate Job at Shoppe Amber Interiors

 ...JOB TITLE: Part-Time Sales Associate LOCATION: Montecito REPORTS TO: Store Manager COMPENSATION : $19-$20/Hour + Monthly Commission...  ...-first lens to the Store Manager. Qualifications:~2+ years of retail experience; home dcor or interiors preferred. ~... 

Pride Health

Certified Nursing Assistant Job at Pride Health

 ...etc.) as ordered and reports amount, color, and consistency to nurse-in-charge. Gives incontinent and skin care to residents as is...  ...terminally ill, isolated, debilitated, or cognitively impaired. Assists residents from bed to chair, stretcher and vice versa with use... 

Insight Global

Warehouse Associate Job at Insight Global

 ...Insight Global is seeking a warehouse worker for our manufacturing client in Los Angeles, CA. 7AM-4 PM is the typical schedule. Must have forklift experience and start 12/29. This is a temporary position for 8-12 weeks with potential extensions. Required Skills...