Job Description

Job Overview: This position will provide exceptional mail and shipping/receiving services, delivering operational functions in the following areas: Mail distribution, copy services, intake, hospitality, conference room set-up, reception assistance and other general office services duties as needed. Day to day tasks will include laminating, printing, faxing, shipping, mounting posters, etc. High preference for someone who has mailroom experience.

Overall, this position continuously offers the highest level of services to all client and TAG employees.

Duties and Responsibilities

• Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages
• Read, interpret and understand all print request emails and forms.
• *Ensure team provides outstanding service to client, while building strong customer relationships
• Maintain records of receipts, mailing dates, and other required information
• Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.
• *Make sure that team is following standard operating procedures at all times.
• Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.
• Handle sensitive and/or confidential documents and information.
• Communicate with manager and client on job or deadline issues.

Job Qualifications

• High school diploma or equivalent experience.
• Experience directing workflow.
• Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.
• Familiar with general fax, mail and reprographics procedures
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions and use problem-solving skills.
• Capable of demonstrating exemplary work ethics and professionalism at all times.
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• Ability to cultivate and maintain effective working relationships with client, team members, manager and others through excellent verbal and written communication skills.
• Exceptional customer service skills.
• Intermediate computer skills required.
• Must have good organizational skills.
• Professional telephone demeanor.

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