Member Experience Manager Job at Root Causes Medical Clinic, San Antonio, TX

blhHUjdpMVlML3ZDZXM4NnpKVmJDSUJp
  • Root Causes Medical Clinic
  • San Antonio, TX

Job Description

Root Causes is a fast-growing functional medicine clinic committed to uncovering and addressing the root causes of illness.

We’re looking for a Member Experience & Quality Manager to design and oversee every aspect of the patient journey, ensure quality and reliability at each touchpoint, and prepare our pioneering care model for scale.

What You’ll Do

  • Build and maintain an end-to-end service blueprint of the member journey—from first touch through ongoing care.
  • Personally configure and optimize EHR, CRM, and communication systems to reduce friction and improve data quality.
  • Run recurring quality audits across calls, tickets, handoffs, and charting; address root causes and prevent repeat issues.
  • Launch and manage continuous feedback loops with patients and staff; translate insights into weekly improvements.
  • Partner with leadership and providers to ensure onboarding is fast, care delivery is smooth, and renewal/retention is strong.
  • Make the daily work of clinic staff more delightful and easeful by streamlining workflows and eliminating unnecessary steps.

What We’re Looking For

  • 4–8+ years of experience in patient experience, healthcare operations, or quality management.
  • Proven track record improving retention, NPS, onboarding, and no-show/cancel rates.
  • Systems thinker comfortable with hands-on configuration of EHR/CRM/helpdesk tools.
  • Strong written communication skills for member-facing copy and internal SOPs.
  • Calm operator with a bias to ship weekly improvements.
  • A quality mindset: able to spot and fix defects, and build durable processes that last.
  • Empathetic and collaborative, balancing humanity with operational rigor.

Why Join Us

• Play a pivotal role in shaping and scaling a mission-driven functional medicine clinic.

• Work directly with visionary leadership in an entrepreneurial environment.

• Competitive salary + benefits.

• Meaningful work: helping patients restore their health and quality of life while making clinic operations smoother and more joyful for staff.

Apply today to join the team designing and delivering the future of medicine today.

Job Tags

Similar Jobs

Energy Efficient Replacements LLC

Exterior Sales Professional Job at Energy Efficient Replacements LLC

 ...enhance the energy efficiency and aesthetic appeal of our clients' homes. Our team is dedicated to offering personalized customer service...  ...is based in Granger, IN, with opportunities for some work-from-home flexibility. Responsibilities include engaging with potential... 

Cheer Home Care

Weekends 8 to 12 Hour Shifts Caregivers Needed 20 to 23 Hourly Job at Cheer Home Care

 ...Actively Hiring Caregivers Hourly Pay Rate: $20-$23 per hour (overtime paid after 8 hours) Hours: 8-12 Hour Weekend Shifts Location: La Jolla, San Diego County Are you interested in joining a company that not only offers competitive pay, but also cares about... 

Main Capital Partners

Private Equity Analyst (Boston) Job at Main Capital Partners

 ...proactive, self-driven, and analytically skilled Analyst to join our Investment Team. Main Capital Partners is a leading software investor...  .... To strengthen our team in Boston, we are looking for a Private Equity Analyst. Job description: As a member of the... 

Redlands Community Hospital

Pharmacy Tech Job at Redlands Community Hospital

Reporting to the Director of Pharmacy this position is assigned to providing the knowledge and skills in the Pharmacy Department to support...  ...Current California driver's license required for transport for techs identified by Director. To drive a company vehicle, must have a... 

Find Great People | FGP

Financial Advisor Job at Find Great People | FGP

 ...A growing Wealth Management firm is seeking a passionate and hard working individual to join their team as a Financial Advisor . The ideal candidate will have a team-player and client first mindset must currently hold their Series 7 and 66 licenses. This person will...