MSP L3 Remote Desktop Support Technician Job at Ledgent Technology, Oxnard, CA

bDNtVDdpdGRLUGpHZU1jOXpKUmJBWXBwMlE9PQ==
  • Ledgent Technology
  • Oxnard, CA

Job Description

Hello,

I am reaching out today because we are looking to hire a Remote Tier 3 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location : 100% Remote

Direct Hire / FTE

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician

Salary : $75k per year

  • Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
  • Effective resolution of escalation tickets - Root Cause Analysis
  • Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
  • Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
  • Good Knowledge of RMM tools - Datto and Huntress
  • Familiar with ConnectWise, RMM
  • Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
  • Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

Tier 3, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Local area,

Similar Jobs

SCN - Search Consulting Network

Business Development Manager Job at SCN - Search Consulting Network

 ...We are partnering with a phenomenal Industrial Organization who is hiring for a Business Development Manager. Company Highlights Industrial Distribution Organization Metalworking/ MRO Products Organized structure Positive work culture Position... 

Scalian

Data Engineer Job at Scalian

 ...Who are we? At Scalian, we are a leading multinational engineering consulting firm with 5,500 specialists and over 30 years of experience...  ...their development and operations. Are you an experienced Data Engineer? If your answer is yes, its your lucky day as we are... 

Robert Half

Marketing Data Analyst Job at Robert Half

Job Purpose: The Marketing Data Analyst plays a vital role in driving data-informed decision-making by collecting, analyzing, and interpreting marketing data to optimize campaign performance, customer engagement, and return on investment. Supporting both strategic planning...

BravoTECH

Senior Natural Gas Pipeline Asset Integrity Project Manager Job at BravoTECH

 ...Maintenance will be responsible for overseeing and executing critical projects to ensure the safety, reliability, and compliance of our natural gas pipeline infrastructure. This will involve planning, scheduling, and managing projects related to In-Line Inspection (ILI)... 

Legacy Health

RN Staff Nurse - Adult Psychiatric Care Job at Legacy Health

 ...direction of the clinical manager or designee as defined by the relevant Standards and Scope of Practice for the Registered Nurse. The RN Staff Nurse assesses, analyzes, plans, implements and evaluates patient care following established patient care standards for Legacy...