Job Description

Pay: From $50,000.00 per year

Job description:

Primary Purpose:

The North Sails Office Manager is responsible for day-to-day office operations of our Sales and Service office (sail loft), as well as performing various company-wide administrative functions. The Office Manager role is vital to our customer relations and both internal and external communication. Strong administrative, computer and communication skills are a must, as well as time management and the ability to multitask in a high energy environment.

Essential Duties and Responsibilities:

• Customer Service
• Answer telephones, direct calls to the appropriate person
• Provide accurate and thorough information to callers
• Be the face of North Sails by greeting customers and assisting with their needs
• Assist sales team and customers throughout the sail buying process
• Prepare sales related correspondence and documents
• Process all payments from customers
• Order follow up for sales team
• Order tracking/monitoring for sales team
• Provide sail service operational support
• Service Order data entry, invoicing and payment transactions
• Tag incoming sails with customer information
• Enter service orders for customers and locate sails in the loft for customers
• Work with Service Manager to meet customer needs
• General office management
• Enter and maintain sales and service records into accounting software
• Receive and sort mail/deliveries
• Monitor and maintain office equipment
• Control inventory relevant to office area
• Complete local account functions, invoice service work, accounts receivable, and accounts payable
• Liaison between H.R. Department and individual loft
• Regular and predictable physical presence and attendance at the worksite is required to interact with team members
• Perform related duties or responsibilities, as assigned or requested

Qualification Requirements:

• Ability to work independently, self-motivated and a learning mindset
• Professional written & verbal communication skills
• Excellent time management skills
• Excellent computer skills and working knowledge GSuite, and ERP systems
• Strong organizational and problem-solving skills
• Ability to maintain confidentiality in handling customers and personnel matters
• Sailing background or comparable outdoor lifestyle is desirable
• Must be able to lift up to 25lbs

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