Job Description

Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved.

Required Skills:

• Direct experience handling patient grievances or patient advocacy in a hospital or healthcare system
• Experience working with ethnically, culturally, and sexually diverse populations
• At least three years of relevant healthcare, patient relations, public health, or compliance related experience, or equivalent hands-on experience
• Knowledge of HIV/STD treatment and prevention with a focus on harm reduction.
• Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations.
• Knowledge of Medical Terminology.
• Strong knowledge of data collection, compilation, and analytical techniques.

Required Education:

• Bachelor's degree in related area and three or more years of relevant experience and / or equivalent experience / training.

Preferred Certification:

• California HIV Test Counseling Certification

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