Personal Lines Account Manager
Reports to: Emily Gallant, Personal Lines Manager
Location: Biddeford, ME (Hybrid)
Join a team that feels like family
At Rousseau Insurance Agency, we’re more than just a workplace—we’re a third generation, family-owned agency that believes in meaningful work, lasting client relationships, and a healthy work-life balance. If you’re someone who thrives in a collaborative, supportive environment and loves helping people, we want to hear from you!
Why You'll Love This Role
We’re looking for a Personal Lines Account Manager who is passionate about delivering top-tier service. You’ll have the opportunity to work directly with clients, helping them protect what matters most with strategic insurance solutions. Every day brings variety—whether you're reviewing renewals, solving coverage challenges, or navigating complex policies. It's a role that combines problem-solving, relationship management, and real impact.
What You’ll Do
· Be the go-to resource for personal lines clients—providing outstanding service and support for their home, auto, and other personal insurance needs
· Review renewals, identify opportunities to improve coverage, and remarket accounts when needed
· Seek out account rounding opportunities and proactively recommend additional coverage
· Process policy changes, endorsements, binders, ID cards, and client payments
· Guide clients through the claims process with empathy and expertise
· Handle walk-in and phone rewrite requests
· Keep client records up-to-date in AMS360 with accurate notes and activity
· Respond to client phone calls, emails, and inquiries in a timely, professional manner
· Stay current on carrier products, market trends, and industry updates
· Build relationships that foster client trust, loyalty, and long-term retention
What You Bring
What We Offer
Ready to grow your career?
If you're ready to grow your career in a place where you're supported, challenged, and appreciated—we’d love to hear from you.
Email your resume to Emily Gallant at egallant@rousseauinsurance.com to apply.
Rousseau Insurance Agency is an equal opportunity employer. We welcome applicants from all backgrounds.
Job Type: Permanent
Pay: From $45,000.00 per year
Benefits:
Experience:
License/Certification:
Ability to Relocate:
Work Location: Hybrid remote in Biddeford, ME 04005
...leader in the power sports industry, is seeking a Customer Support Representative for a 6+ month contract assignment (with potential to extend/... ...Account Managers to build long term relationships. Work collaboratively and cross functionally with all internal functions...
...Southwest Michigan Center for Orthopaedics & Sports Medicine is seeking a Full Time Licensed Physical Therapist Assistant to serve in our outpatient clinic in Saint Joseph, MI. Come be a part of our growing team! As part of our team, therapists have immediate access...
...Ophthalmic Clinic Scribe As our Ophthalmic Clinic Scribe, you will work side by side... ...important part in the smooth start to finish experience we provide for our patients at their... ...patient as needed, providing additional medications and / or instruments, following directions...
...commit to a long-term role. Responsibilities Employees are responsible for providing a welcoming and professional customer experience while maintaining speed and efficiency. Drink preparation must be executed with precision, following all recipes and standards...
...client needs. Jasa Group collaborates with a network of skilled subcontractors and design professionals to ensure seamless project execution... ..., general contracting, interior and exterior finishes, roofing, and custom carpentry. Notable projects have been completed in...