Job Description

About the Company

We are seeking a licensed Pharmacy Technician to support the full medication cycle management for our patients. This role involves telephonic patient support, order coordination, and close collaboration with pharmacists to ensure seamless medication management, particularly for those managing chronic conditions. The ideal candidate will have recent retail pharmacy experience, strong data entry skills, and a commitment to high-quality patient care and confidentiality.

About the Role

We are seeking a licensed Pharmacy Technician to support the full medication cycle management for our patients.

Responsibilities

• Manage the full medication cycle, from intake to pharmacist verification.
• Adhere strictly to HIPAA regulations regarding PHI and ePHI.
• Provide telephonic follow-up with patients for medication management related to chronic disease support.
• Coordinate delivery logistics for prescribed medications.
• Facilitate communication and transitions to the pharmacist for clinical consultation.
• Maintain accurate patient records via the pharmacy’s computer systems.
• Obtain refill authorizations from prescribers.
• Process and prepare third-party insurance claims.
• Ensure complete and up-to-date patient profiles and documentation.
• Accept, review, and prepare prescriptions for pharmacist review and final dispensing.
• Answer calls professionally and direct inquiries appropriately.
• Handle patient concerns calmly and escalate when necessary.
• Promote team collaboration, professionalism, and effective communication.
• Comply with company procedures, rules, and state/federal pharmacy regulations.
• Perform other related duties as assigned.

Qualifications

• Active Texas (TX) Pharmacy Technician License
• Recent retail pharmacy experience within the past year
• Strong data entry experience in the most recent role
• Stable work history (minimum of 1 year per role preferred)

Required Skills

• Strong organizational and multitasking skills
• Professional communication (verbal and written)
• Calm and empathetic approach to customer concerns
• Strong attention to detail
• Ability to work collaboratively in a team environment
• Commitment to confidentiality and professionalism

Preferred Skills

• Experience with medication delivery coordination
• Familiarity with pharmacy management systems and insurance processing
• Previous experience supporting chronic care patient populations

Pay range and compensation package

Pay Rate: $21/hour

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