Job Description

The Guest Experience Coordinator is the first point of contact for clients and visitors at our local office, playing a pivotal role in delivering the firm’s “First Impressions” philosophy. This position is responsible for creating a welcoming, memorable, and personalized experience for all guests and local personnel by anticipating needs, providing exceptional service, and ensuring every interaction reflects the culture and values of the firm.

Pay: $28-$29

Reporting To:

Office Administrator

Key Responsibilities:

• Maintain a positive, professional, and calm demeanor at all times, even under pressure.
• Serve as the main liaison for office leadership regarding client and visitor arrivals and departures.
• Coordinate complex reception activities, including guest greetings, conference room scheduling, and event logistics with internal teams.
• Ensure lobby and reception areas are orderly, presentable, and inviting.
• Greet and engage clients and visitors warmly; offer tours, refreshments, and assistance as needed.
• Escort guests to seating areas or meeting rooms, anticipating their needs and exceeding expectations.
• Manage conference room setups, including AV/IT equipment checks, catering, and layout requests.
• Maintain guest information and profiles accurately in Workspace, observing details that enhance client experience.
• Respond to inquiries, provide travel or local information, and proactively offer assistance to guests.
• Operate multi-line phone systems, handle incoming calls professionally, and assist with cross-office switchboard coverage.
• Issue security badges, manage visitor access, and maintain accurate logs.
• Support administrative tasks including document handling, deliveries, photocopying, scanning, and courier coordination.
• Participate in cross-training and assist Support Services and Hospitality teams as needed.
• Maintain proficiency in safety, emergency, and first aid procedures, including CPR/AED certification.
• Mentor and guide junior team members, providing training and ongoing support.
• Ensure consistent adherence to firm policies, procedures, and professional standards.

Skills & Abilities:

• Exceptional interpersonal, communication, and customer service skills.
• Strong organizational skills and the ability to manage multiple priorities in a busy environment.
• Professional appearance and demeanor.
• Proficiency with multi-line phone systems, Microsoft Office, and basic office equipment.
• Clear written and verbal communication skills, with attention to detail.
• Ability to work independently and collaboratively, demonstrating initiative and common sense.

Working Conditions:

• Primarily office-based with standard equipment; minimal exposure to hazards.
• Flexibility to work outside normal business hours as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

The compensation outlined reflects expectations for candidates who fully meet the role’s qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.

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