Job Description

Regional Operations Manager

Job Purpose

The Regional Operations Manager serves as the primary point of contact for operational leadership and execution across the organization. This role is responsible for carrying out ownership directives and leadership standards while ensuring consistent and efficient operations across all portfolios.

The Regional Operations Manager provides strategic and tactical support to staff, ensuring all operations align with company goals, core values, and standard operating procedures. The position requires strong leadership, process oversight, and the ability to implement systems that promote performance, accountability, and growth.

As a member of the Senior Management Team, the Regional Operations Manager collaborates closely with executive leadership to achieve operational excellence and meet company objectives.

Reports To: Vice President of Operations

Job Duties

Operations Management

• Oversee day-to-day operations across all property portfolios.
• Monitor and measure team efficiency, productivity, and compliance with established standards.
• Provide accountability for tenant retention, rental goals, and portfolio cost control.
• Conduct regular one-on-one meetings with Property Managers and oversee daily progress tracking.
• Prepare agendas and reports for ownership and senior management meetings.
• Audit operational reports and ensure consistency in staff execution.
• Promote collaboration between property management and maintenance teams.
• Audit vacant units to ensure readiness for leasing.
• Manage and audit rent collection, concessions, evictions, and bad debt.
• Review and approve leases, applications, and deposit forfeitures prior to processing.
• Update and maintain operational SOPs to ensure best practices are followed.
• Oversee the use of property management software to ensure consistent and efficient utilization.

Maintenance Operations

• Oversee maintenance operations including work orders, unit turns, and preventative maintenance.
• Monitor maintenance team productivity and adherence to SOPs.
• Manage vendor contracts, cost control, and inventory systems.
• Identify potential unit upgrades or remodels based on market conditions.
• Conduct regular property inspections for condition and curb appeal.
• Support the Regional Facilities Manager on capital improvement planning and execution.

Business Systems Oversight

• Supervise IT operations and ensure technology systems enhance staff efficiency.
• Collaborate with IT and leadership to identify, implement, and train on systems that improve operational performance.
• Maintain and enforce SOPs across IT, maintenance, and inventory systems.

Commercial & Leasing Operations

• Oversee commercial leasing activities and ensure leases are current and market-aligned.
• Track lease terms, renewals, and amendments.
• Analyze market data to inform rate adjustments and renewal strategies.
• Maintain broker relationships and manage commercial tenant communications.

Sales & Marketing

• Oversee marketing efforts to ensure alignment with company standards and brand consistency.
• Implement marketing strategies as directed by leadership and monitor their effectiveness.
• Audit advertising efforts to ensure adherence to brand and performance expectations.
• Monitor online presence and social media reviews, executing strategies to enhance reputation.
• Ensure property managers understand target demographics and marketing tactics suited to their portfolios.

Financial Performance

• Collaborate with the Finance & Accounting Director to monitor budgets, financial goals, and reporting.
• Assist Property Managers with budgeting, forecasting, and financial analysis.
• Provide quarterly reports on income, expenses, and budget performance.
• Maintain high occupancy and renewal rates through proactive management.
• Implement cost control strategies and monitor controllable expenses.

Staffing & Training

• Provide leadership, mentorship, and accountability for property management teams.
• Partner with HR and senior management to hire, train, and evaluate staff.
• Ensure consistent delivery of training and development programs.
• Hold Property Managers accountable for developing and training their team members.
• Oversee staffing levels to ensure adequate coverage across all portfolios.

Human Resources Collaboration

• Ensure proper documentation and process adherence for all disciplinary actions.
• Partner with HR leadership on corrective actions, policy compliance, and employment law adherence.
• Support payroll administration and execution as needed.
• Collaborate on maintaining and updating the employee handbook and HR-related SOPs.

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