Job Description

Retail Lab Manager - 15684

Duration: 3+ months

Location: Plano, TX

Schedule: M-Th on site, Friday WFH

Top skills:

• Fixture/store set knowledge, willing to be hands on setting fixtures/handling assets
• Software knowledge including Word, Excel, PowerPoint and willing to learn new internal systems
• Detailed and accurate communication to support weekly inventory & update activities
• Must be flexible and willing to learn quickly

Position Overview

The primary function of the Retail Lab Manager is to lead the operation of our client’s Retail Lab in support of Iconic and non-Iconic product launches, special projects and key Retail initiatives. The secondary role of the Retail Lab Manager is to provide security, testing and data support to the RDC Brand Execution & Planning team. This position is being offered as a temporary position.

As the Retail Lab Manager, you will hold a pivotal position within the organization, touching all carrier and retail customers as your efforts bring our client to life in physical locations nationwide. This role partners closely with cross-functional internal and external teams to plan and execute channel-specific security strategies that are aligned with our client’s priorities to create customer experiences that translate into brand loyalty and sales.

Duties and Responsibilities

Facility Management:

• Develop and execute plans in support of Retail Lab relocation to new facility
• Manage facility schedule, security and NDA requirements for all meetings, SEA team members and guests
• Establish and document Lab Policies & Procedures playbook and security protocols
• Oversee scheduling and tracking of all deliveries and pickups to make sure all requirements are met, and safety protocols are followed
• Develop and implement methods to maintain secure and orderly facility asset processes for internal and external customers
• Perform receiving activities for fixture and parts deliveries and disposals
• Develop and enact procedures to repurpose or recycle fixtures and materials marked for disposal
• Perform lab asset management duties (weekly inventory, storage and annual audit); maintain the equipment database; analyze data to ensure Retail Inventory KPIs are within tolerances
• Conduct team member training for specialized equipment usage and lab practices
• Manage retail lab supplier relationships; serve as the key project manager to ensure deadlines and deliverables are met
• Manage maintenance purchase orders, project managers (external) and 3rd party labor related to maintenance and repairs
• Reconcile monthly expenses to budget allocations; analyze data and inform leadership on the spending path
• Develop and implement reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership
• Chair bi-monthly Retail Lab governance meetings, leading cross-functionally on topics related to floor plan, schedule, budget and maintenance

Brand Execution & Planning

• Develop knowledge of security device parts, function, installation and troubleshooting requirements to act as device security SME backup
• Assist with device and security ordering process across cross-functional teams related to Retail Lab needs
• Support launch preparedness by assisting with initial test fittings on new products
• Partner with device security SME to facilitate security instructions, training and troubleshooting in print, live and video formats at Retail Lab
• Support special projects assigned including launch execution quality control, device/security installations and other activities

Background/Experience

• Bachelor’s degree preferred, or 5+ years’ relevant experience
• Construction, building management experience related to maintenance, repair and logistics
• Device security experience preferred
• Experience managing large amounts of detailed information in a fast-paced environment
• Leading cross-functional teams in retail merchandising planning
• Experience in the telecommunications and/or wireless industry requiring account management, program management, business planning, project management, or equivalent work experience in planning or operations
• Space Planning, Visual Merchandising, and Retail Operation experiences in corporate environment desired
• Fixture construction knowledge to inform security/VM solutions needs, installation procedures
• Strong presentation skills; ability to customize messages to audience
• Must have Intermediate Microsoft Excel knowledge. Demonstrable using a variety of PC applications, including word processing and PowerPoint.
• Space Planning tools (i.e. JDA, One Door), experience preferred, CAD experience preferred

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