Job Description

Oscar is proud to be partnered with a high-growth SaaS company that's transforming the way businesses manage and activate data. Backed by top-tier investors and trusted by forward-thinking teams in finance, retail, healthtech, and logistics, their platform is helping orgs build smarter data pipelines, faster.

They're now hiring a Customer Success Manager to own and grow relationships with a portfolio of mid-market and enterprise accounts. This is a high-impact, high-visibility role for someone who thrives in technical client environments and wants to help shape how success is delivered in a scaling organization.

Why This Role?

• You'll manage a book of strategic, high-value customers and serve as a key driver of product adoption, expansion, and retention
• The product is truly best-in-class -built for modern data teams, solving real pain around access, visibility, and insights
• You'll work cross-functionally with Product, Sales, Solutions, and Engineering to drive business outcomes
• This team values ownership, autonomy, and impact -and you'll be central to shaping customer strategy as they scale

What You'll Be Doing

• Own post-sale relationships for a portfolio of ~20-30 data-driven SaaS customers
• Lead onboarding, training, and product adoption strategy for both technical and business users
• Conduct regular QBRs and success planning sessions with key stakeholders
• Monitor product usage, flag risks early, and drive expansion where there's clear business value
• Partner with Product & Engineering teams to advocate for customer needs and influence roadmap
• Help build scalable CS processes and playbooks as the company grows

We're Looking For

• 2-5 years in a Customer Success, Account Management, or Solutions role at a SaaS company
• Experience supporting technical users (data analysts, analytics engineers, RevOps, etc.)
• You understand the balance of value, retention, and growth
• Highly organized, strong communicator, and confident leading client conversations
• Comfortable in a fast-paced, early-to-mid stage environment where things move quickly
• Bonus: Familiarity with modern data stack tools like Snowflake, dbt, Fivetran, Looker, or Segment

Compensation & Perks

• Base: $100K-$120K (DOE) + bonus/equity
• Hybrid team with flexible hours
• Full health, dental, and vision coverage
• Accelerated career growth as CS scales out
• A product and mission that actually excite data teams

Interested?

Reach out to Darius Valdez @ Oscar for more information.

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.

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