Job Description

We are seeking an experienced Salesforce Business Analyst to support our enterprise Salesforce environment, which includes Sales Cloud, Service Cloud, and Marketing Cloud. The ideal candidate has 5+ years of hands-on Salesforce BA experience, strong stakeholder-management skills, and the ability to operate effectively within a complex, integrated, enterprise Salesforce deployment.

In this role, you will drive requirements gathering, process optimization, system enhancements, and cross-functional alignment, ensuring the Salesforce platform continues to scale and deliver business value.

Key Responsibilities

• Partner with stakeholders to gather, analyze, and document end-to-end requirements.
• Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
• Facilitate workshops, requirements sessions, and system demonstrations with stakeholders and technical teams.
• Assess enhancement requests, determine feasibility, and recommend solutions aligned with platform strategy and governance.
• Support regression testing, UAT coordination, release validation, and post-deployment activities.
• Work with Data Applications team to define reporting requirements and ensure data accuracy.
• Support change management activities including communication, documentation, and training.
• Deliver end-user enablement and training for new features and process improvements.
• Effectively communicate system capabilities, limitations, and best practices.
• Ensure all solutions comply with enterprise governance, security, and architectural standards.

Required Qualifications

• 5+ years of experience as a Salesforce Business Analyst or similar role.
• Salesforce certification (Business Analyst or Administrator)
• Demonstrable proficiency in requirements gathering, user story writing, acceptance criteria, and process mapping (e.g., Lucidchart).
• Experience working in an Agile environment with tools such as Jira.
• Excellent communication, presentation, and stakeholder-management skills.
• Enthusiastic self-starter with experience in a large, integrated Salesforce Org with multiple downstream systems.

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

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