Job Description

AJ Madison is currently seeking a Showroom Receptonist join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized. We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays.

Essential Duty and responsibilities:

• Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers;
• Partner with internal staff to make sure every client has a noticeably better experience;
• Answering and directing telephone calls;
• Taking and relaying messages;
• Tracking daily customer traffic
• Assisting Sales team with non-converted quotes by contacting the client to gauge interest and address any follow-up questions.
• assisting in converting said quotes or reaching out to salespeople for continued follow-up.
• Contacting clients 2 weeks prior to the ship date of the order to validate everything is ready
• form of payment
• Adjusting payment as needed and/or bringing any issues to the salesperson owning the order.
• Items
• delivery date
• Following up with clients post-delivery
• thank you cards/messages
• ensure the delivery/installation went well
• answer any questions and potentially connecting the client with either their salesperson or Customer Service.
• Assisting in growing future business.
• Answering customer service and general inquiries,
• Receive all incoming packages, mail, and additional deliveries;
• Support office management duties and showroom operations
• Manage office supply and inventory, furniture, and food/drink orders.
• Partner with showroom & corporate marketing teams to execute and recap local market events
• Assist with experiential projects and gifting as needed
• Follow local events SOP and checklists to track plans, run of show, and event prep
• Handle all local logistics (big and small) for events - including but not limited to service
• providers (catering, photography, rentals, floral, entertainment, a/v equipment, etc.)
• contracts, submit invoicing, payments, schedules, communication, follow up, invites,
• attendee lists, mailings, and more
• Research new service providers for event projects as needed
• Provide all necessary receipts, invoices, documentation to corporate marketing
• Work with local event production resources and vendors as required
• Travel within local markets to execute community/trade events and drive community
• engagement/awareness

Skills and Qualifications:

• A minimum of 4 years’ experience in a customer service-related field
• Strong customer experience background & skills;
• Professional appearance;
• Outstanding attention to detail, organized, collaborative, and creative individual;
• Excellent writing and communication skills;
• Proficiency in software applications including Microsoft Word, Excel, and Outlook;
• Bonus if experience working with attendee invite management systems such as Event Farm, EventBrite, Splash, etc.
• Ability to multi-task while maintaining strong attention to detail;
• Ability to take initiative, be proactive, and work independently;
• Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction;
• At least a high school diploma or equivalent;
• Must be available to work Sundays.

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