Job Description

Overview

We are seeking a dedicated and experienced Store Manager to oversee the daily operations of our coffee store. The ideal candidate will possess strong leadership skills, a passion for retail, and a commitment to providing exceptional customer service. As a Store Manager, you will be responsible for ensuring the store runs smoothly, managing staff, and maintaining high standards of quality and efficiency.

Duties

• Has overall shift responsibilities and is accountable for the smooth running of the store.
• Ensure daily opening and closing duties in the store are properly executed
• Recruit & select staff that meet set expectations and are suited to work in a Luckin Coffee environment.
• Manage overall manpower planning, including planning a daily duty roster to ensure optimum use of manpower in the outlet.
• Cost Management, perform inventory checks and product ordering.
• Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience.
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Luckin Coffee.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Follows Luckin Coffee operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains regular and punctual attendance.

Experience

• Diploma/Advanced/Higher/Graduate Diploma in any field.
• 2 years’ food and beverage industry experience in supervisory roles is required.
• Can commit for the long-term
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays
• Able to work in a fast pace working environment.

Join our team as a Store Manager where your leadership will make a significant impact on our store's success!

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