SUPPORT ENGINEER Job at Centraprise, Madison, WI

blhtUjV5NWNML3pQZmN3OHlKWmNCWVE9
  • Centraprise
  • Madison, WI

Job Description

Support Engineer

Madison, WI (Onsite)

Contract

Job Description:

Job Summary:

  • We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization.
  • This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users.

Key Responsibilities:

  • Respond to and resolve second-level support tickets and escalated issues from the help desk.
  • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices.
  • Provide support for Windows, macOS, Microsoft 365, and other enterprise applications.
  • Configure, install, and maintain end-user devices and software applications.
  • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation.
  • Maintain documentation for technical procedures, solutions, and user guides.
  • Work with Level 3 support or vendors for complex issues that require further escalation.
  • Ensure timely communication and resolution of issues in line with service level agreements (SLAs).
  • Provide remote and on-site support as needed.
  • Educate users on best practices, basic troubleshooting, and IT policies.

Required Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3–5 years of experience in IT support or help desk role, with at least 1 year at L2 level.
  • Strong knowledge of Windows and macOS environments.
  • Experience with Active Directory, Microsoft 365, and remote desktop tools.
  • Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell).
  • Excellent problem-solving and customer service skills.
  • Ability to prioritize and multitask in a fast-paced environment.

Preferred Qualifications:

  • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar.
  • Experience supporting virtual environments (e.g., Citrix, VMware).
  • Familiarity with mobile device management (MDM) platforms.

Job Tags

Contract work, Remote job,

Similar Jobs

Canyonlands Field Institute

Grant Writer Job at Canyonlands Field Institute

 ...available Reports to: Executive Director Direct Reports: None Salary: $25/hour Dates: January 1 December 31, 2023 The CFI Grant Writer helps grow the grant writing activities for Canyonlands Field Institute. Funds raised will support CFIs Annual Fund, as... 

NoorStaffingNursing

Rapid Response Travel CT Tech Job at NoorStaffingNursing

 ...HIRING NOW: Rapid Response Travel CT Tech in Terre Haute, IN Weekly Gross Pay: $3,154 for 36 hours Taxable 0-36: $1,908 weekly ($53 x 36) Non-Taxable: $1,246 weekly ($34.61 x 36) Location: Terre Haute, IN Shift: 12-hr night shifts (Friday - Sunday) Start... 

Fitness Incorporated Training Studios

Certified Personal Trainer Job at Fitness Incorporated Training Studios

 ...Certified Personal Trainer at Fitness Incorporated Training Studios. Trainers will be responsible for delivering a high level of coaching and training via the Fitness Inc Training System in the Semi-private, Private, and Small Group Setting Qualifications Experience... 

Creative Cove Inc.

Copywriter Job at Creative Cove Inc.

Our well known retail client is looking for a Copywriter with 1+ years' experience for an immediate long term contract in their Dayton, Ohio office; this role is onsite five days a week and the client is looking for a portfolio with a range of work across print and digital...

Confidential

Merchandise Manager Job at Confidential

 ...We are seeking a strategic and analytical Merchandise Manager to join our Consumer Packaged Goods (CPG) company. This role is responsible for driving merchandise financial planning, forecasting, and inventory strategies to support sales, margin, and inventory turn objectives...