Technical Manager-TS/Poly/Required Job at General Dynamics Information Technology, Annapolis Junction, MD

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  • General Dynamics Information Technology
  • Annapolis Junction, MD

Job Description

Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Project/Task Manager

We are seeking a highly skilled and motivated Technical Manager to oversee and technically manage projects that require active customer engagement and coordination across multiple teams supporting a wide array of services. This role demands a balance of technical expertise, exceptional leadership, and the ability to facilitate collaboration between internal teams and external customers. The ideal candidate will have a proven track record of managing complex technical projects, ensuring successful customer outcomes, and leading cross-functional teams to meet deadlines and project goals. 

Duties include:

Project Management & Coordination:

  • Lead technical projects from initiation to completion, ensuring that customer requirements are met and that all project milestones are achieved on time. 

  • Coordinate efforts across multiple teams (engineering, operations, support, etc.) to deliver integrated solutions and services. 

  • Develop and manage project timelines, resources, and deliverables while keeping stakeholders informed of progress and any potential risks. 

Customer Engagement:

  • Serve as the primary point of contact for customers throughout the project lifecycle, ensuring clear communication and fostering strong relationships. 

  • Understand customer needs and expectations, translating them into actionable technical requirements and project objectives. 

  • Gather and prioritize customer feedback to continuously improve processes, services, and solutions. 

Cross-Functional Team Collaboration:

  • Work closely with various internal teams, including technical support, development, operations, and product management, to ensure seamless delivery of services. 

  • Foster a collaborative work environment, facilitating communication between technical and non-technical teams to resolve issues and meet customer demands. 

  • Ensure that the appropriate resources and expertise are allocated to projects to drive successful outcomes. 

Technical Leadership:

  • Provide technical guidance and mentorship to team members, ensuring best practices are followed and issues are addressed promptly. 

  • Stay up to date with the latest industry trends, technologies, and tools, bringing innovation to the projects and services you oversee. 

  • Troubleshoot complex technical issues, providing solutions and escalating when necessary. 

Support & Service Delivery:

  • Oversee the delivery of support services to customers, ensuring high levels of satisfaction and efficient resolution of issues. 

  • Act as an escalation point for critical customer issues and work with support teams to ensure timely resolution. 

  • Develop and maintain service-level agreements (SLAs), ensuring that all parties are aligned on expectations and performance metrics. 

Documentation & Reporting:

  • Ensure that project documentation is comprehensive, including project plans, technical specifications, and progress reports. 

  • Prepare regular status reports and presentations for both internal teams and customers to keep all stakeholders informed of project progress and outcomes. 

  • Track and report on key performance indicators (KPIs) for both customer engagement and project success. 

Skills

  • Strong understanding of cross-functional team dynamics and the ability to manage teams across various disciplines. 

  • Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal teams. 

  • Strong problem-solving and troubleshooting skills with a customer-first mindset. 

  • Experience working with service delivery models, including SLAs, and ensuring successful support and resolution of issues. 

  • Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall). 

  • Technical knowledge of relevant platforms, services, and tools used in the project lifecycle (e.g., cloud services, networking, software development, etc.). 

  • Ability to work under pressure and manage multiple priorities simultaneously. 

Education:

  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. 

  • Proven experience (5+ years) in technical project management, with a focus on customer-facing projects. 

GDIT IS YOUR PLACE:

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD 

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Job Tags

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