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Project/Task Manager
We are seeking a highly skilled and motivated Technical Manager to oversee and technically manage projects that require active customer engagement and coordination across multiple teams supporting a wide array of services. This role demands a balance of technical expertise, exceptional leadership, and the ability to facilitate collaboration between internal teams and external customers. The ideal candidate will have a proven track record of managing complex technical projects, ensuring successful customer outcomes, and leading cross-functional teams to meet deadlines and project goals.
Duties include:
Project Management & Coordination:
Lead technical projects from initiation to completion, ensuring that customer requirements are met and that all project milestones are achieved on time.
Coordinate efforts across multiple teams (engineering, operations, support, etc.) to deliver integrated solutions and services.
Develop and manage project timelines, resources, and deliverables while keeping stakeholders informed of progress and any potential risks.
Customer Engagement:
Serve as the primary point of contact for customers throughout the project lifecycle, ensuring clear communication and fostering strong relationships.
Understand customer needs and expectations, translating them into actionable technical requirements and project objectives.
Gather and prioritize customer feedback to continuously improve processes, services, and solutions.
Cross-Functional Team Collaboration:
Work closely with various internal teams, including technical support, development, operations, and product management, to ensure seamless delivery of services.
Foster a collaborative work environment, facilitating communication between technical and non-technical teams to resolve issues and meet customer demands.
Ensure that the appropriate resources and expertise are allocated to projects to drive successful outcomes.
Technical Leadership:
Provide technical guidance and mentorship to team members, ensuring best practices are followed and issues are addressed promptly.
Stay up to date with the latest industry trends, technologies, and tools, bringing innovation to the projects and services you oversee.
Troubleshoot complex technical issues, providing solutions and escalating when necessary.
Support & Service Delivery:
Oversee the delivery of support services to customers, ensuring high levels of satisfaction and efficient resolution of issues.
Act as an escalation point for critical customer issues and work with support teams to ensure timely resolution.
Develop and maintain service-level agreements (SLAs), ensuring that all parties are aligned on expectations and performance metrics.
Documentation & Reporting:
Ensure that project documentation is comprehensive, including project plans, technical specifications, and progress reports.
Prepare regular status reports and presentations for both internal teams and customers to keep all stakeholders informed of project progress and outcomes.
Track and report on key performance indicators (KPIs) for both customer engagement and project success.
Skills
Strong understanding of cross-functional team dynamics and the ability to manage teams across various disciplines.
Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal teams.
Strong problem-solving and troubleshooting skills with a customer-first mindset.
Experience working with service delivery models, including SLAs, and ensuring successful support and resolution of issues.
Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
Technical knowledge of relevant platforms, services, and tools used in the project lifecycle (e.g., cloud services, networking, software development, etc.).
Ability to work under pressure and manage multiple priorities simultaneously.
Education:
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
Proven experience (5+ years) in technical project management, with a focus on customer-facing projects.
GDIT IS YOUR PLACE:
● 401K with company match#GREENWAY
#ITPolyMD
Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
Less than 10%
Citizenship
U.S. Citizenship Required
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