Workstation Support Analyst I Job at TPI Global Solutions, Jackson, MI

bUhDVDVDMVpLLy9FY2M4OHo1QlpBb1JtMFE9PQ==
  • TPI Global Solutions
  • Jackson, MI

Job Description

Job Title: Workstation Support Analyst I

Location: Jackson, MI (Onsite)

Contract Duration: 18+ Months

Position Summary:

The BPS End User Computing team is committed to delivering exceptional desktop support to internal clients across multiple corporate and field locations. We are seeking a skilled Desktop Support Technician to provide hands-on and remote technical support with a strong emphasis on customer service, operational uptime, and rapid issue resolution.

Key Responsibilities:

  • Deliver white-glove support to executive users, ensuring quick turnaround and high-quality communication in time-sensitive situations.
  • Provide first and second-level desktop support for enterprise applications, business workstations, and network connectivity issues.
  • Diagnose, troubleshoot, and resolve incidents related to hardware, software, and peripherals.
  • Fulfill service requests and document solutions using a ticket-tracking system (e.g., ServiceNow).
  • Deploy and support new printers in corporate offices and field construction trailers.
  • Support mobile and field employees, including hardware and software troubleshooting for handheld devices such as Toughbooks and barcode scanners.
  • Assist in deploying and maintaining business applications including MS Office Suite, SharePoint, Adobe, Intune, and others.
  • Collaborate with IT teams to support distributed application projects and participate in operational tasks.
  • Create and maintain business and technical documentation.
  • Act as an ambassador of the IT department to internal stakeholders, ensuring a customer-focused approach.
  • Travel within the Detroit Metro area as required.

Required Qualifications:

  • Proven experience in a desktop support role within a ticket-based environment.
  • Strong interpersonal and communication skills; ability to explain complex technical concepts in simple terms.
  • Demonstrated experience supporting executive users in high-pressure scenarios.
  • Ability to prioritize and manage multiple tasks efficiently.
  • Self-motivated, with strong problem-solving skills and the ability to work independently and in a team environment.

Technical Skills:

  • Proficiency with Windows 10/11, Active Directory, LAN/WAN concepts, and basic networking.
  • Experience with Microsoft SCCM for software deployment and device management.
  • Familiarity with ITSM tools such as ServiceNow.
  • Strong knowledge of business and productivity applications:
  • Microsoft Office Suite (Word, Excel, Outlook, SharePoint)
  • Intune, Adobe, AutoCAD, Microstation, Clarity, SAP
  • Experience supporting mixed printing environments (MFDs, plotters, etc.)
  • Exposure to technical processes including Work Order Processing, Primavera, DCO, and eSOMS.

Preferred Qualifications:

  • Experience supporting handheld field devices and ruggedized hardware (e.g., Toughbooks, Toughpads).
  • Ability to enhance and create support processes to improve efficiency and user experience.
  • Familiarity with enterprise architecture and distributed application environments.

Job Tags

Contract work, Remote job,

Similar Jobs

Genesis Healthcare Consultants

Psychiatrist - Addictions Job at Genesis Healthcare Consultants

(Physician/MD qualifications required) Psychiatry (Addiction) - Psychiatrist Seeking an inpatient substance abuse treatment facility (detox, residential, PHP and IOP) therefore they need to be comfortable with that clientele. We are seeking to add dedicated Psychiatrists... 

Russell Tobin

Operations Assistant Job at Russell Tobin

 ...vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts... 

Savannah College of Art and Design

Associate Chair of Luxury and Brand Management Job at Savannah College of Art and Design

 ...achieve maximum efficiency, and serve as the department's front-line ambassador for promotions. You will oversee the department's academic scheduling in collaboration with academic services to ensure that courses are assigned to appropriate faculty members.... 

Pioneer Strategy Group

Home-Based Admin Assistant Job at Pioneer Strategy Group

 ...Job Title: Home-Based Admin Assistant Location: Remote Job Type: Full-Time / Part-Time About Us: We are a premier travel concierge service dedicated to curating unforgettable travel experiences for our clients. We specialize in bespoke itineraries, luxury... 

SLACK Journals

Editorial Assistant / Assistant Editor Job at SLACK Journals

EDITORIAL ASSISTANT/ASSISTANT EDITOR SLACK, Incorporated is searching for a full-time Editorial Assistant/Assistant Editor for various health care journals. Responsibilities include: manuscript cleanup; reference verification; table and figure formatting...