First, we’ll jump on a video call — no stiff suits or corporate buzzwords here, just a relaxed chat where you tell us about your business, your big ideas, and maybe your caffeine preference. It’s our chance to make sure we’re a good fit. Think of it like meeting an architect before building your dream house — except we’re designing in pixels, not bricks, and you don’t need planning permission.

Next, you’ll get a questionnaire — not the soul-crushing kind, we promise. This one’s actually useful. It helps us dig into what makes your business tick, what features you need, and how you want everything to look and feel. Bonus: it saves you from having to answer “what’s your ideal colour palette?” ten times later.

Once we’ve decoded your answers (don’t worry, we’re fluent in “creative chaos”), we’ll send over a neat little summary of the project — what we’re building, how long it’ll take, and what it’ll cost. You get to check everything over and make sure we haven’t accidentally included a glitter explosion on your homepage. Unless, that’s your thing — no judgement.

Finally, the official bit: the contract. It’s basically us pinky promising (in writing) to deliver what we agreed, on time and with zero surprise fees. Once signed, and your deposit paid, your project is locked into our schedule, and we can get cracking. This is where the real magic begins — websites, not rabbits out of hats.