Content Moderator Job at Randstad USA, San Antonio, TX

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  • Randstad USA
  • San Antonio, TX

Job Description

We are seeking Content Moderators for a critical 4-month project within our client's Trust & Safety division. This is an excellent opportunity for analytical thinkers and internet-savvy professionals to gain hands-on experience with a major platform while earning a competitive $25/hr.

If you are a quick learner who can stay objective while navigating the complexities of online content, we want to talk to you.

Job Duties

As a Content Moderator, your daily responsibilities will include:

  • Content Moderation: Review, classify, and/or remove content according to strict client guidelines using specialized tools and channels.
  • Policy Mastery: Maintain an up-to-date understanding of evolving client policies and community guidelines.
  • Complex Investigations: Investigate, resolve, and relay complex content-related issues to the broader Trust and Safety leadership.
  • User Advocacy: Serve as an advocate for the user community by maintaining platform integrity.
  • Operational Excellence: Participate in process improvement initiatives to drive quality and efficiency.
  • Continuous Development: Engage in ongoing training programs and workgroup discussions to stay sharp in the role.
  • Sensitive Dialogue: Engage in professional conversations regarding socially sensitive topics with the ultimate goal of community safety.

Qualifications

To be successful in this role, you must possess:

  • Emotional Resilience: Coping and stress-management skills; comfort viewing sensitive or graphic content daily.
  • Radical Objectivity: Ability to perform duties devoid of inherent biases or personal beliefs, acting strictly in the best interest of client policies.
  • Analytical Thinking: Comfort synthesizing and analyzing information from multiple streams to make decisive judgments.
  • Internet Fluency: Deep familiarity and passion for internet platforms, culture, and social/political trends within relevant markets.
  • Communication Skills: Excellent reading comprehension and verbal/written communication skills.
  • Attention to Detail: A high degree of accuracy and a commitment to quality and effectiveness.
  • Adaptability: Ability to work well individually and as part of a team in a fast-paced, changing environment.
  • Experience: Previous experience in Business Process Outsourcing (BPO), Customer Service, or Content Moderation is a significant plus.

Shift Requirements

  • Ability to work differing rotations/shifts and non-standard work hours.
  • Must be available to work weekends and holidays as the business requires.

Apply now for an immediate review of your application!

Job Tags

Immediate start, Shift work, Rotating shift, Weekend work,

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