Job Description

HCLTech is looking for a highly talented and self- motivated Complaint Handling Analyst to join it in advancing the technological world through innovation and creativity.

Job Title: Customer Service Representative ( Complaint Handling )

Job ID: 1564119BR

Position Type: Full-time with HCLTech

Location: Lenexa, KS ( Onsite )

Role/Responsibilities

• To handle intake and closure of complaints registered in system.
• To work on Intake of complaints.
• Work with lead in completing daily assignation.
• To drive efficiency and compliance.
• Collaborate with of cross function team (CFT) such as call centre, MDR, Investigation to ensure timelines are met.
• 2 years of experience in patient engagement or similar.
• Detail oriented resources who can keep things moving.
• Analytical ability.

Qualifications & Experience

Minimum Requirements

• Diploma in Science/Lifesciences
• High school graduate with 3 years of call center experience

Pay and Benefits

Pay Range Minimum: $21.15 per hour

Pay Range Maximum: $23.50 per hour

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

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