Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) Job at Itaú USA, Valley County, ID

bTMrZTVpSlhML3JHZU1rK3o1QmZCb0JwM2c9PQ==
  • Itaú USA
  • Valley County, ID

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and support tickets
  • Provide accurate information and troubleshoot issues with clarity and professionalism
  • Assist customers in navigating products, services, or account-related questions
  • Document interactions and update customer records in our support system
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain high customer satisfaction through empathy, patience, and effective communication
  • Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

  • Experience in customer service, live chat support, or call center support (preferred but not required)
  • Strong written communication skills—clear, professional, and friendly
  • Problem-solving skills and the ability to work independently
  • Comfortable multitasking between multiple chats or support channels
  • Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
  • Reliable high-speed internet and a distraction-free workspace
  • Positive attitude, patience, and a customer-first mindset

Preferred Skills:

  • Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
  • Background in e-commerce, SaaS, or online service-based companies
  • Strong typing speed and accuracy

What We Offer:

  • 100% remote work-from-home position
  • Flexible scheduling options
  • Competitive hourly pay or salary based on experience
  • Opportunities for advancement and long-term growth
    • Supportive team environment and ongoing training

Job Tags

Hourly pay, Full time, Part time, Remote work, Flexible hours,

Similar Jobs

Specialized Recruiting Group - Charlotte, NC

Landscape Business Development Manager Job at Specialized Recruiting Group - Charlotte, NC

 ...and relationship-building skills ~ Ability to prioritize effectively and adapt in a fast-paced environment ~ Proficiency with Microsoft Outlook, Excel, and Word ~ Associates or Bachelors degree in Horticulture, Construction, or a related field (preferred)... 

alexanderwang llc.

Assistant Designer, Footwear Job at alexanderwang llc.

 ...JOB TITLE: Assistant Designer, Footwear REPORTS TO: Senior Designer, Footwear SUMMARY: This role will support the Footwear Team on all aspects of the product life cycle from concept to final development. This candidate will be actively engaged in brand-appropriate... 

Planet Group

Sr. Biostatistician Job at Planet Group

Job Description: Contribute with your statistical expertise to the design and analysis of one or more clinical trials or the clinical development plan of one compound/program. Will closely collaborate with program partners and stakeholders to deliver on the statistical...

Calnetix Technologies

Electro Mechanical Technician Job at Calnetix Technologies

 ...Electromechanical Assembly Technician Assemble high speed motor, generator and turbo machinery equipment including performing sub...  ... Understanding of basic theory behind motor/generator, power electronics and magnetic bearing component assembly and operation a plus... 

True North Companies

Assistant Project Manager Job at True North Companies

 ...Assistant Project Manager Commercial Construction Location: North and South Carolina Region (Travel Required) Reports To: Tom Underwood Employment Type: Full-Time About the Role We are seeking a driven, entrepreneurial-minded Assistant Project Manager...