Job Description

Are you looking to make a career change to an innovative Recycling company? This exciting opportunity as Regional operations Manager offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, and paid time off. Does this position match your future career goals? Then this Regional Operations Manager opportunity could be the right fit for you.

RESPONSIBILITIES:

• Partner with the Regional Vice President and leadership team to support oversight and performance of all regional operations.
• Strengthen municipal contract retention by deploying operational expertise and leadership support to address performance challenges.
• Develop, implement, and standardize operational processes and procedures to improve consistency and efficiency.
• Lead and support operational improvement initiatives focused on productivity, service quality, and cost control.
• Drive high levels of internal and external customer satisfaction through strategic assessments, planning, and cross-functional collaboration.
• Support the acquisition and retention of municipal contracts by maintaining strong relationships with elected officials, municipal staff, and key stakeholders.
• Assist with new municipal contract start-ups and operational transitions to ensure smooth implementation and service continuity.
• Guide Division Managers on best-practice processes, performance expectations, and interpretation of operational results.
• Train and mentor supervisors on leadership effectiveness, organization, accountability, and operational excellence, including P&L understanding and cost drivers.
• Serve as a trusted, consultative resource to clients by functioning as an industry subject-matter expert.
• Establish, track, and analyze KPIs; support Division Managers in developing and executing improvement plans based on data insights.
• Actively participate in resolving escalated customer and municipal concerns to maintain strong client relationships.
• Represent the organization at community events and industry forums to strengthen brand presence and community engagement.
• Ensure regional safety programs are implemented, reinforced, and continuously improved; evaluate divisional initiatives related to safety, sales, and operational goals.
• Provide interim operational leadership coverage during leadership absences within the region.

QUALIFICATIONS:

• Bachelor’s degree in Business or a related field; equivalent experience may be considered in lieu of formal education.
• Minimum 5 years of management or supervisory experience within the waste or environmental services industry.
• Demonstrated success in strategic and consultative process improvement initiatives.
• Exceptional written and verbal communication skills, with strong organizational, interpersonal, presentation, and problem-solving abilities.
• Professional demeanor with the flexibility to adapt to evolving business and operational demands.
• Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
• Proven experience developing strategies to increase revenue, manage costs, and identify growth opportunities.
• Strong financial acumen, including profitability analysis, pricing strategies, and client relationship management.
• Willingness and ability to travel extensively within the assigned regional territory.

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