Job Description

Service/Maintenance Dispatcher

Location: Boynton Beach, FL (On-Site)

Industry: Commercial Facilities Services

An established and rapidly expanding facilities service provider is looking for a dependable and proactive Service / Maintenance Dispatcher to coordinate high-volume service requests across a national footprint. In this mission-critical role, you’ll be the linchpin between urgent maintenance needs, vendor execution, and client satisfaction.

This is an ideal opportunity for someone who thrives under pressure, takes ownership without being asked, and can troubleshoot issues on the fly. You'll have a direct impact on customer success, internal team efficiency, and business continuity. High performers are rewarded with visibility, growth potential, and the chance to shape how service excellence is delivered at scale.

Key Responsibilities

• Receive and respond to incoming service requests via phone and email.
• Assign and dispatch vendors or technicians for maintenance, repair, and emergency service work.
• Monitor open jobs to ensure timely vendor response, arrival, and resolution.
• Actively follow up to confirm completion, escalate issues, and document outcomes.
• Troubleshoot problems, source alternate vendors, and drive resolutions without delay.
• Maintain accurate records of work orders, updates, and vendor communications.
• Communicate clearly with clients and internal stakeholders to manage expectations and prevent escalation.
• Work closely with the service management team to optimize workflows and service standards.

Required Skills & Experience

• 3+ years in a fast-paced dispatch or coordination role within home services (HVAC, plumbing, electrical, appliance repair), property maintenance, or small-broker logistics.
• Proven track record of reliability, quick problem-solving, and follow-through.
• Exceptional phone presence and communication skills—confident, calm, and customer-focused.
• High attention to detail and ability to manage competing priorities simultaneously.
• Resourceful and tech-savvy - comfortable using Google, internal systems, and vendor databases to self-educate and resolve issues quickly.
• Strong organizational skills with a bias toward action and accountability.

What Success Looks Like

• You consistently keep jobs moving, vendors accountable, and customers informed.
• You think two steps ahead - solving problems before they escalate.
• You don’t wait for permission to act - you find solutions, follow up, and close the loop.
• You are dependable, focused, and able to maintain productivity without micromanagement.

Compensation & Work Environment

• Competitive base range salary based on experience.
• Join a team where hustle is rewarded, ideas are heard, and high-performers thrive.
• Tight-knit, supportive leadership with a candid, outcome-oriented culture.
• Clear expectations, fast feedback, and a merit-based environment.

Apply today to become a key part of a company where service, speed, and follow-through are everything.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS

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