Job Description

SUMMARY: Performs a variety of customer service activities to ensure timely deliveries, excellent communication and customer satisfaction. Works closely with the manufacturing plants and sales team in processing zinc oxide/fine zinc powder orders.

POSITIONAL RESPONSIBILITIES:

• Handle all telephone, email and written communication with customers or distributors concerning orders, delivery issues, and trouble-shooting problems.
• Quote customers current pricing based on monthly price lists and input from sales.
• Work with production planning to determine shipping plant and ship dates.
• Communicate with customer regarding possible discrepancies between requested and actual delivery dates.
• Support the Logistics Manager in administration duties on imports / export processing for all company products.
• Communicate all orders and order changes, in writing, to plants. Keeps records of all orders and changes.
• Work with plants to resolve customer issues regarding deliveries, packaging problems, etc. Initiates non-conformance paperwork as needed.
• Make all changes to reconcile sales office information with plant information as required.
• Track total orders by plant and prepares appropriate sales reports.
• Maintain order entry database (SAP) and customer profiles.
• Perform other administrative duties for management, purchasing and sales representatives.

COMPETENCIES, SKILLS AND ABILITIES

• 2 – 5 years of experience in customer service positions of increasing scope.
• Possess basic mathematical skills: addition, subtraction, multiplication and division.
• Critical thinking skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer proficiency, including MS Office and MS Outlook. Strong Excel and Access skills required.
• Intuitive and insightful, with a keen sense of how to increase company value.
• Excellent written and verbal communication skills and a proven relationship builder.
• High-energy with a motivation to take on the challenges that create opportunities.
• Works effectively with others in a positive team environment.

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