Terms & Conditions.

The agreement

These terms govern work carried out by Pixelgbra Studio. They apply alongside your project proposal or statement of work. Where a proposal says something different from these terms, the proposal takes precedence for that project.

Services & scope

What we will deliver is defined in your proposal: the deliverables, the phases, and what sits outside the engagement. Work not described there is out of scope.

Scope can change — projects evolve. Additional work is agreed in writing, with its own cost and timeline impact, before it begins. We will not quietly absorb scope and then present a surprise invoice.

Quotes & fees

We quote after reading the brief, because a five-page site with approved copy and a ten-template design system built alongside a migration are not the same project. Quotes are valid for 30 days.

Fees are exclusive of third-party costs — hosting, domains, licences, stock assets and similar — which are billed at cost or paid directly by you in your own accounts.

Payment terms

• A deposit is payable before work begins. The project is scheduled once it clears.
• Remaining fees are invoiced at the milestones set out in the proposal.
• Invoices are payable within 14 days unless agreed otherwise.
• Late payment may pause work and, where applicable, accrue statutory interest.

Your responsibilities

Projects move at the speed of decisions. To keep to timeline we need content, feedback, approvals and access provided when agreed, and a named person empowered to make decisions.

In practice: a technically simple project with unresolved content will move more slowly than a complex one with decisions already made.

You confirm that any material you supply — text, images, logos, data — is yours to use, and that using it will not infringe anyone else’s rights.

Revisions

Each phase includes revision rounds, stated in your proposal. Revisions refine agreed direction. A change of direction after a phase is signed off is new work, and we will say so before doing it rather than afterwards.

Timelines

Timelines are estimates made in good faith and depend on content readiness, approval cadence and integration complexity. We will tell you promptly if something threatens a date. Delays caused by outstanding content or approvals move the schedule accordingly.

Ownership & intellectual property

On final payment, ownership of the final deliverables produced specifically for you transfers to you. That includes the design work, the site build and the documentation.

We retain ownership of our underlying tools, frameworks, components and know-how developed before or outside your project. You receive a perpetual licence to use those as part of your delivered work.

Hosting, domain, analytics and platform accounts are established in your name. We will help configure them, but we do not create dependency by reselling access to things you should own.

Unless you ask us not to, we may show the work in our portfolio and case studies.

Third-party services

Projects often rely on third-party platforms, plugins and services. We select them carefully, but we do not control them and cannot be responsible for their availability, pricing changes or discontinuation.

Confidentiality

Each of us will keep the other’s confidential information confidential, and use it only for the purposes of the project. This survives the end of the engagement.

Warranties & liability

We will perform the work with reasonable skill and care. We include a 30-day post-launch support period covering defects in what we built.

We are not liable for indirect or consequential loss, loss of profit, or loss of data. Our total liability in connection with a project is limited to the fees paid for that project. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Termination

Either party may end the engagement in writing. If you terminate, fees for work completed up to that point remain payable and the deposit is non-refundable. On payment of those fees we will hand over completed deliverables in their current state.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.